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MBNA Thames Clippers - Hunt Class Clippers

River Thames, London

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Access Guide

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Introduction - Thames Clippers

  • MNBA Thames Clippers operate a passenger ferry service along the River Thames.
  • MNBA Thames Clippers serve a stretch off the River Thames from Putney to Royal Woolwich Arsenal, with a number of piers located on both sides of the River Thames.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Thames Clipper Accessibility Information

  • Boats
  • The boats can have a maximum of four wheelchairs on our larger boats and can accommodate a further three folding wheelchairs. Electronic wheelchairs are also welcome. Members of our Mobility Scooter Recognition Scheme are able to bring their mobility scooters on board.
  • Facilities
  • All boats except the Star, Storm and Sky Clippers have accessible toilets and larger boats have baby changing tables.
  • Guide and Assistance dogs
  • You can bring a Guide or Assistance dog on board with you without charge. Thames Clipper welcome all Guide and Assistance dogs, including Fetch and carry dogs, Mental health companion dogs and Seizure-alert dogs.
  • Thames Clipper do not allow Guide or Assistance dogs on seats.
  • Audio and Visual Information
  • All of the boats have audible next stop announcements on board, letting passengers know which stop is coming up. The piers have visual next boat information, letting passengers know when the next boat will arrive and where it is going to.
  • Assistance
  • Our crews on board the boats and staff at piers are more than happy to offer help and assistance.

MBNA Thames Clippers Mobility Scooter Recognition Scheme

  • Thames Clippers have introduced a Mobility Scooter Recognition Scheme which has been designed to help anybody with a mobility scooter who wishes to use MBNA Thames Clippers vessels.
  • Only certain models of mobility scooter can travel on MBNA Thames Clippers vessels. Whilst some mobility scooters will fit on our vessels, some are too large, so we need to understand which mobility scooter you will be using.
  • To check if your mobility scooter is able to travel on our services, please email [email protected] with the following details.
  • Make & model of the scooter that will be used for travel
  • Full name, address and telephone number of the person using the mobility scooter.
  • If your mobility scooter is approved, we will then send you a ‘Mobility Aid Card’ which you can show to our boat crews and pier staff; this signifies to them that your scooter is approved for travel.
  • As a user you will have knowledge and experience of the scooter's capabilities, so when accessing our gangways, please consider the following advice and only do so if you are confident it is safe. If your scooter has three wheels, extra care needs to be taken when driving off the gangway due to the gradient on some piers, inclement weather and the potential movement of the gangway. When driving off the gangway avoid turning the steering until the back wheels are firmly on the pier. If you have any concerns, please speak to a crew member who will be pleased to assist you.

Hunt Class Clippers Include

  • 1. Galaxy Clipper.
  • 2. Neptune Clipper.
  • 3. Mercury Clipper.
  • 4. Jupiter Clipper.
  • 5. Venus Clipper.

Piers

Front and Rear Boarding Points

  • All of the Neptune and Galaxy Class Clippers have boarding points located at the front and the rear of the boat.
  • The boarding point used will vary depending on the pier.
  • At all of the piers there are boarding ramps for the Thames Clippers boats.
  • The width of the boarding ramp is 110cm.
  • The gradient of the ramp is slight.

Outside Access (Front Cabin Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the boat.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Rear Cabin Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the boat.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
  • Ramp/Slope View
    • The ramp/slope is located in the doorway.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Cabin

  • There is step-free access throughout the cabin.
  • The surface of the flooring is carpet.
  • The aisles between the seats are over 100cm wide.
  • The seating is fixed to the floor.
  • There is some seating with armrests available.
  • Some of the seating have tables.
  • The tables are fixed to the floor.
  • The tables are 72cm from the floor.
  • There are two wheelchair spaces at the rear of the cabin.

Eating and Drinking

  • The following information is for the bar.
  • The bar is located in the centre of the cabin.
  • There is step-free access to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • This area does not play background music.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Rear Outdoor Seating Deck

  • The outdoor seating deck is located at the rear of the boat.
  • The seating is fixed.
  • There is seating with armrests available on both sides.
  • There is space for a wheelchair.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located next to the rear outdoor deck seating area.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 185cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is push.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 75cm (2ft 6in).

Standard Toilet(s)

  • Standard toilet facilities are not available.