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St. Enoch Shopping Centre

55 St Enoch Square, Glasgow, G1 4BW

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Accessibility Guide

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Introduction

  • Services / facilities within the building include shops, food court, children's soft play area.
  • Services / facilities within the grounds include a multi-storey car park.
  • Related link St Enoch Centre Store Finder.
  • Http://www.st-enoch.com/shopping/store-finder/

Opening Times

  • Monday 09:00 - 19:00.
  • Tuesday 09:00 - 19:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 19:00.
  • Friday 09:00 - 19:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:00 - 18:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Argyle Street.
  • The nearest underground station is St Enochs.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located above the shopping centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 280cm x 460cm (9ft 2in x 15ft 1in).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Comments
    • The car park is entered at 2nd floor level via steep ramp from Maxwell Street, signposted off of Clyde Street.
    • Blue Badge parking bays are located at the north level of each split floor at the west end near the lifts.
  • Opening Times
    • Monday 07:30 - 20:00.
    • Tuesday 07:30 - 20:00.
    • Wednesday 07:30 - 20:00.
    • Thursday 07:30 - 20:00.
    • Friday 07:30 - 20:00.
    • Saturday 07:30 - 20:00.
    • Sunday 08:00 - 19:00.

Outside Access (Main Entrance - Argyle Street)

  • This information is for the entrance located on Argyle Street at the junction with Enoch Square.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The width of the door opening is 184cm (6ft).
  • Comments
    • At time of survey the doors were undergoing refurbishment and are due to be replaced with similar doors.

Outside Access (St Enoch Square)

  • This information is for the entrance located on St Enoch Square.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 142cm (4ft 8in).
  • Comments
    • There is a lift in the entrance of the Tesco Metro store to the right which gives access to the shopping mall ground floor level before rising into the store.

Level Change (St Enoch Square)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments
    • There is also an up escalator at this entrance.
    • Within the Tesco Metro store entrance (and owned by Tesco) there is a lift that by-passes this level change, from LG to G level, to the right of the steps, which then rises into the store.

Outside Access (Argyle Street - East)

  • This information is for the entrance located at the east end.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 155cm (5ft 1in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 188cm (6ft 2in).

Level Change (Argyle Street - East)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 116cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Howard Street)

  • This information is for the entrance located at the rear on Howard Street.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 156cm (5ft 1in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 156cm (5ft 1in).

Level Change (Howard Street)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on either side of the entrance.
  • The ramp/slope is easy.

Outside Access (Osborne Street)

  • This information is for the entrance located at the east end of the shopping centre on Osborne Street.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 142cm (4ft 8in).
  • Comments
    • This entrance was in the middle of a refurbishment at time of survey (August 2017). The whole entrance is to be changed as part of a development of this end of the centre.

Reception (Customer Services - First Floor)

  • The desk/counter is 20m (21yd 2ft) from the Hamley's Lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the shopping centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors (Escalators)

  • Steps
    • The floors which are accessible by stairs are G,1.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
  • Comments
    • There are 2 up escalators and 2 down escalators at the middle of the centre, a single up escalator at the St Enoch Square entrance and a set at the Argyle Street entrance.

Other Floors (Car Park)

  • Steps
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments
    • There are similar staircases at both ends of the car park adjacent to both sets of lifts. The staircase at the east end rises from floors 1 to 7.

Other Floors (Food Court)

  • Steps
    • The floors which are accessible by stairs are 1,2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments
    • There are similar stairs at the other end of the food court below the restrooms.

Lift (Car Park and Mall)

  • There is a lift for public use.
  • The lift is located at the west end of the car park, opening to the centre of of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1,2,3,4,5,6,7.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 196cm (4ft 7in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments
    • There are six main lifts, four to the west end and two in the centre. Four of the lifts have a glass rear overlooking the shopping mall.

Lift (Hamleys)

  • There is a lift for public use.
  • The lift is located to the right upon entering the Argyle Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1,2.
  • The lift is approximately 30m (32yd 2ft) from the Argyle Street main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 164cm x 163cm (5ft 5in x 5ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.
  • Comments
    • This lift rises to the first floor near customer services, then the second floor Hamleys store. There is access through Hamleys store to the mall second floor via a ramp or steps.

Level Change (Hamleys)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right of the Hamleys entrance, second floor from the food court area.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The handrails are on both sides.
  • The width of the ramp/slope is 118cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.
  • Comments
    • The lift is at the other end of the Hamleys store.

Eating and Drinking (The Atrium Food Court)

  • The restaurant is located on ground and first floor levels.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is varied from fast food, coffee bars, pizza and oriental.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 80m (87yd 1ft) from the Hamleys Lift.
    • This accessible toilet is located to the right of the food court on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any mall security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 163cm x 223cm (5ft 4in x 7ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
  • Comments
    • There is another similar accessible toilet with left hand transfe on the first floor near the Argyle Street entrance and 4m from the Hamley's lift.

Baby Change

  • The baby changing room is located above The Atrium food court area.
  • It is on the mezzanine level above the second floor to the right of the standard toilets.
  • There is stepped and ramped access to the mezzanine from the second floor level.
  • Within the baby change area there are 2 baby change mats at a of height 83cm.
  • There is a wash basin next to the changing mats.
  • Within the room there is also a nursing room and a shared toilet, nappy disposal facilities and bottle warmers.
  • There is another baby change area on the first floor to the right of the food court that has security controlled entry by intercom.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located on the second floor mezzanine level above the food court.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are ultraviolet.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the right of the standard toilets.
    • Inside the venue, there is not level access to the baby change facility.

Level Change (Second floor Mezzanine Level)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located by the lifts at second floor level.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located above the footcourt.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments
    • The shopping centre contains a food court with the following counters:- McDonalds, DiMaggios, Wong's Chinese Kitchen, Burger King, Kfc, Rollover & Sandwich Delight.
    • The car park entrance into the shopping centre is different to the main entrance. All access from the car park is level.
    • The car park is on level 2-7. The shopping centre is on levels G and 1.