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Port Lympne Hotel and Reserve - Pinewood Cafe

Aldington Road, Lympne, Hythe, Kent, CT21 4LR

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Access Guide

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Getting Help and Assistance

  • For the Port Lympne accessibility page please click here please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the gatehouse, your car keys or driver's licence will be securely held as a deposit for the duration of your visit. The wheelchair is not motorised. We recommend calling in advance to pre-book the wheelchair on 01303 264 647.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • Animal experiences Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality, and health and safety, this cannot always be achieved; please contact the venue for advice on 01303 264 647 before booking.
  • If you require advice or assistance on your visit please call the venue on 01303 234 112.
  • As parts of Port Lympne are quite steep, they offer reduced admission for disabled guests and have selected routes for wheelchairs. Please ask for advice. This discount is not available with online tickets. One free carer will be admitted with a disabled guest when purchasing a day ticket or the carer can purchase a concessionary annual pass which can be passed to any carer who accompanies the disabled person on any visit. One free carer will be admitted for a single day visit when a disabled guest purchases a concessionary day ticket or membership. Concession and registered carer tickets can be purchased at the gatehouse when you arrive at Port Lympne.

Related Access Guides (Port Lympne Hotel and Reserve)


  • The entrance surveyed is located at the front of the cafe.
  • There is step-free access at this entrance, via ramp/slope.
  • The ramp has a steep gradient and a width between 75cm and 150cm.
  • The ramp does not have handrails.
  • There are double manual doors which open towards you.
  • The width of the opening is 120cm.

Eating and Drinking

  • This is a café which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Menu types include; written wall menus.
  • Menus are easy to read.
  • The following are available here: drinking straws and takeaway cups.
  • There is background noise here.
  • There is not a low level counter at the recommended height for wheelchair users (between 76cm - 85cm).
  • The seating area has: chairs without armrests.
  • The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm) and a mixture of chairs with and without armrests.
  • There are no tables which are at a recommended height for a wheelchair user (between 70cm - 80cm).
  • All flooring in the area is smooth and even.