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Shepherd Neame Visitor Centre

17 Court Street, Faversham, Kent, ME13 7AX

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Access Guide

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Summary

  • There is not onsite parking available here but there is a public car park nearby.
  • The most accessible entrance has: a step and a manual door.
  • There is stepped access once inside.
  • Toilet and changing facilities available include: step free standard toilets and an accessible toilet for the use of everyone.
  • This accessible toilet is approximately 15m from the main entrance.
  • This venue also has the following available: seating and facilities for assistance dogs.

Parking

  • This venue does not have a car park .
  • Nearby parking includes standard on street parking and an open air public car park.
  • There is not a designated drop-off point.

Public Transport

  • There is a bus stop within approximately 150m of the venue.
  • The nearest train station is Faversham.
  • Faversham Station is approximately 0.4 miles away.

Entrance (Main)

  • There is stepped access at this entrance.
  • There are 2 steps.
  • The steps are not clearly marked and there are no handrails.
  • There is a single manual door which opens away from you.
  • The width of the opening is 98cm.
  • There is not a second set of doors.
  • Comments View
    • A portable ramp is available at this entrance, please ask a member of staff for assistance.

Entrance (Shop)

  • There is stepped access at this entrance.
  • There is one step.
  • The step is not clearly marked and there are no handrails.
  • This entrance has a bell.
  • Positioned at a recommended height: the bell.
  • There is a single manual door which opens away from you.
  • The width of the opening is 73cm.
  • There is not a second set of doors.

Inside Access

  • There is step-free access throughout the majority of the venue.
  • There may be background noise here.
  • The building does not have a hearing assistance system.

Counter (Shop)

  • There is step-free access to this counter.
  • There is not a low level counter at the recommended height for seated users.
  • There is no (or very little) background noise here.

Shop

  • The majority of aisle widths are not 150cm+.
  • There is step-free access to the till(s).
  • There is not a low level till at the recommended height for wheelchair users.
  • Services/facilities available in the shop include: a portable card machine for payment.
  • There is no (or very little) background noise here.

Entrance (Shop to Bar)

  • There is stepped access at this entrance.
  • There is one step.
  • The step is clearly marked but there are no handrails.
  • There is a single manual door which opens away from you.
  • The width of the opening is 75cm.
  • There is not a second set of doors.

Eating and Drinking (Bar)

  • This is a bar which serves drinks only.
  • There is stepped access.
  • There is a bar where drinks can be ordered.
  • Menu types include; counter menus.
  • Menus are easy to read.
  • The following are available here: takeaway cups and a portable card machine for payment.
  • There is no (or very little) background noise here.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The seating area has: room for a wheelchair user, tables which are accessible to wheelchair users, chairs with armrests and chairs without armrests.
  • The seating area does not have: a priority table.
  • There are some tables which are at a recommended height for wheelchair users.

Steps (Presentation Area)

  • There are 3 steps.
  • The steps are clearly marked but there are no handrails.

Event Room(s) / Space(s) (Presentation Area)

  • Access to the Room View
    • The Presentation Area is located to the right of the bar.
    • There is not wayfinding signage for the space.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step-free access.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • The lighting levels are moderate to good.
    • There are stools and tables in this area.

Stairs

  • The floors which are accessible by stairs are G, 1.
  • There are 14 steps between floors.
  • The steps are not clearly marked but there is a handrail on the right.

Event Room(s) / Space(s) (Function Room / Boardroom)

  • Access to the Room View
    • The Function Room / Boardroom is located on the first floor.
    • There is wayfinding signage for the space.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step-free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 67cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are low to moderate.
    • There are two level changes in this area. One in the middle of the room consists with a step with a ramp halfway along its length.
      The second is at the far end of the room and is a full width single step.

Accessible Toilet (Ground Floor - Left Hand Transfer)

  • There is step-free access into the accessible toilet.
  • There is a manual door which opens outwards and has a good colour contrast.
  • The door has a twist lock.
  • The width of the accessible toilet door opening is 84cm.
  • The dimensions of the cubicle are 145cm x 218cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
  • There is a dropdown rail on the transfer side.
  • Lighting levels are low in the cubicle.
  • The following have a good colour contrast with their surroundings: the internal door and some grab rails.
  • The following have a less clear colour contrast with their surroundings: some grab rails, the dropdown rail and the toilet seat.
  • There is pull cord emergency alarm at a recommended height for a seated user.
  • The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
  • The wash basin tap type is lever mixer.
  • The following fixtures are at the recommended height: the toilet seat, the toilet roll holder, towel dispenser, hand dryer and the baby change table.
  • The following fixtures are not at a recommended height: the wash basin and the soap dispenser.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the soap dispenser, towel dispenser and hand dryer.

Standard Toilet(s) (Ground Floor)

  • There is step-free access into the toilet(s).
  • The male and female standard toilets were surveyed.
  • The wash basin tap type is lever mixer.

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