Skip to main content
The new name for DisabledGo

Shepherd Neame Visitor Centre

17 Court Street, Faversham, Kent, ME13 7AX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • There is not onsite parking available here but there is a public car park nearby.
  • The most accessible entrance has: a step and a manual door.
  • There is stepped access once inside.
  • Toilet and changing facilities available include: step free standard toilets and an accessible toilet for the use of everyone.
  • This accessible toilet is approximately 15m from the main entrance.
  • This venue also has the following available: seating and facilities for assistance dogs.

Parking

  • This venue does not have a car park .
  • Nearby parking includes standard on street parking and an open air public car park.
  • There is not a designated drop-off point.

Public Transport

  • There is a bus stop within approximately 150m of the venue.
  • The nearest train station is Faversham.
  • Faversham Station is approximately 0.4 miles away.

Entrance (Main)

  • There is ramped/sloped or stepped access at this entrance.
  • There is a ramp with a steep gradient and a width between 75cm and 150cm.
  • The ramp does not have handrails.
  • There are 2 steps.
  • The steps are not clearly marked and there are no handrails.
  • The ramp overcomes the steps.
  • There is a single manual door which opens away from you.
  • The width of the opening is 98cm.
  • There is not a second set of doors.
  • Comments View
    • A portable ramp is available at this entrance, please ask a member of staff for assistance.

Entrance (Shop)

  • There is stepped access at this entrance.
  • There is one step.
  • The step is not clearly marked and there are no handrails.
  • This entrance has a bell.
  • Positioned at a recommended height: the bell.
  • There is a single manual door which opens away from you.
  • The width of the opening is 73cm.
  • There is not a second set of doors.

Inside Access

  • There is step-free access throughout the majority of the venue.
  • There may be background noise here.
  • The building does not have a hearing assistance system.

Counter (Shop)

  • There is step-free access to this counter.
  • There is not a low level counter at the recommended height for seated users.
  • There is no (or very little) background noise here.

Shop

  • The majority of aisle widths are not 150cm+.
  • There is step-free access to the till(s).
  • There is not a low level till at the recommended height for wheelchair users.
  • Services/facilities available in the shop include: a portable card machine for payment.
  • There is no (or very little) background noise here.

Entrance (Shop to Bar)

  • There is stepped access at this entrance.
  • There is one step.
  • The step is clearly marked but there are no handrails.
  • There is a single manual door which opens away from you.
  • The width of the opening is 75cm.
  • There is not a second set of doors.

Eating and Drinking (Bar)

  • This is a bar which serves drinks only.
  • There is stepped access.
  • There is a bar where drinks can be ordered.
  • Menu types include; counter menus.
  • Menus are easy to read.
  • The following are available here: takeaway cups and a portable card machine for payment.
  • There is no (or very little) background noise here.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The seating area has: room for a wheelchair user, tables which are accessible to wheelchair users, chairs with armrests and chairs without armrests.
  • The seating area does not have: a priority table.
  • There are some tables which are at a recommended height for wheelchair users.

Steps (Presentation Area)

  • There are 3 steps.
  • The steps are clearly marked but there are no handrails.

Event Room(s) / Space(s) (Presentation Area)

  • Access to the Room View
    • The Presentation Area is located to the right of the bar.
    • There is not wayfinding signage for the space.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step-free access.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • The lighting levels are moderate to good.
    • There are stools and tables in this area.

Stairs

  • The floors which are accessible by stairs are G, 1.
  • There are 14 steps between floors.
  • The steps are not clearly marked but there is a handrail on the right.

Event Room(s) / Space(s) (Function Room / Boardroom)

  • Access to the Room View
    • The Function Room / Boardroom is located on the first floor.
    • There is wayfinding signage for the space.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step-free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 67cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are low to moderate.
    • There are two level changes in this area. One in the middle of the room consists with a step with a ramp halfway along its length.
      The second is at the far end of the room and is a full width single step.

Accessible Toilet (Ground Floor - Left Hand Transfer)

  • There is step-free access into the accessible toilet.
  • There is a manual door which opens outwards and has a good colour contrast.
  • The door has a twist lock.
  • The width of the accessible toilet door opening is 84cm.
  • The dimensions of the cubicle are 145cm x 218cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
  • There is a dropdown rail on the transfer side.
  • Lighting levels are low in the cubicle.
  • The following have a good colour contrast with their surroundings: the internal door and some grab rails.
  • The following have a less clear colour contrast with their surroundings: some grab rails, the dropdown rail and the toilet seat.
  • There is pull cord emergency alarm at a recommended height for a seated user.
  • The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
  • The wash basin tap type is lever mixer.
  • The following fixtures are at the recommended height: the toilet seat, the toilet roll holder, towel dispenser, hand dryer and the baby change table.
  • The following fixtures are not at a recommended height: the wash basin and the soap dispenser.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the soap dispenser, towel dispenser and hand dryer.

Standard Toilet(s) (Ground Floor)

  • There is step-free access into the toilet(s).
  • The male and female standard toilets were surveyed.
  • The wash basin tap type is lever mixer.

Related Access Guides