Skip to main content
The new name for DisabledGo

The Café at the Palace

Palace of Holyroodhouse, Canongate, Edinburgh, EH8 8DX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • For information about the opening hours please click here.
  • Amenities at this site include: a café.
  • There is not onsite parking available here and there is designated Blue Badge on street parking nearby.
  • The most accessible entrance has manual doors and level step free access.
  • There are 2 step-free entrances.
  • The entrance surveyed is the Mews entrance off the courtyard.
  • The building has 1 floor once inside.
  • There is step free access once inside.
  • There is ramped access to the accessible toilet facility and the baby change room.
  • There is a member of staff available for help and assistance.
  • This venue also has the following available: seating.
  • Toilet and changing facilities available include: step free standard toilets and an accessible toilet for the use of everyone.
  • There is/are 1 toilet(s) designated as accessible.
  • The accessible toilet surveyed can be found to the side of the café.
  • The standard toilets surveyed can be found to the side of the café.
  • Opening times for the Café are the same as the Palace. The Café at the Palace is closed on Tuesdays and Wednesdays.
    Afternoon tea must be pre-booked and slots are available between the following times: 12:00-16:00 (April - October) 12:00-15:00 (November - March).

Parking

  • This venue does not have a car park.
  • Nearby parking includes: Blue Badge on-street parking (within 50m) and a public car park.
  • There is not a designated drop-off point.

Public Transport

  • There is a bus stop within approximately 150m of the venue.
  • The nearest bus stop is the Scottish Parliament stop on Canongate. It is served by Lothian Buses route 35.
    It is also served by the Edinburgh Bus Tours hop on / hop off services.
  • The nearest train station is Edinburgh Waverley.
  • Edinburgh Waverley station is located 1.0km (0.7 miles) west of the Palace of Holyroodhouse.
  • The nearest tram station is St Andrew Square.
  • St Andrew Square tram stop is located 1.5km (0.9 miles) west of the Palace of Holyroodhouse.

Entrance (Horse Wynd Entrance)

  • The entrance surveyed is located on Horse Wynd.
  • There is step-free level access at this entrance.
  • There are double manual doors which open both ways.
  • The width of the opening is 124cm.
  • There is not a second set of doors.
  • There is a lip on the path at the edge of the patio area, on the approach to the entrance.

Entrance (Courtyard Entrance)

  • The entrance surveyed is located in the Mews courtyard to the right as you face the café.
  • There is step-free access at this entrance, via ramp/slope.
  • The slope has a slight gradient .
  • There is a single manual door which opens away from you.
  • The width of the opening is 94cm.
  • There is not a second set of doors.
  • There is a similar entrance in the Mews courtyard to the left as you face the café.

Eating and Drinking

  • This is a café which serves hot and cold meals and snacks.
  • There is step-free level access to this area.
  • Tables can be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Menu types include; written wall menus.
  • Menus are easy to read.
  • The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
  • Lighting levels are good here.
  • There is no (or very little) background noise here.
  • There is a low level counter at the recommended height for wheelchair users (between 76cm - 86cm).
  • The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users and a mixture of chairs with and without armrests.
  • The seating area does not have: a priority table.
  • Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
  • Some flooring in the area is smooth and even.
  • Where the flooring is not smooth or even, it is due to uneven paving/tiles and unsurfaced paths.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
  • The chairs with armrests are located in the courtyard and on the terrace.
    There are no seats with armrests internally.

Ramp or Slope (Accessible Toilet and Baby Change)

  • There is a ramp with a slight gradient .
  • The ramp has a handrail on the left going down.

Parent and Baby Room / Breastfeeding Room

  • There is step-free access to the parent and baby room, via ramp/slope.
  • There is a manual door which opens inwards and has a low colour contrast.
  • The width of the door opening is 77cm.
  • There is a baby change facility at a recommended height (75cm).
  • The wash basin tap type is sensor.
  • There is a toilet in the parent and baby room.
  • Waste bins include: a nappy bin and a sanitary bin.

Accessible Toilet (Left Hand Transfer)

  • This accessible toilet is located on the right as you enter via the Mews entrance.
  • There is step-free access into the accessible toilet, via ramp/slope.
  • This accessible toilet is approximately 20m from the Mews entrance.
  • There is pictorial signage on or near the door.
  • There is a manual door which opens outwards and has a poor colour contrast.
  • The door has a lever twist lock.
  • The width of the accessible toilet door opening is 87cm.
  • The dimensions of the cubicle are 152cm x 208cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the toilet seat.
  • The lateral transfer space is 84cm from the side of the toilet pan to the wall.
  • There is a push button flush on the wall above the toilet.
  • The following grab rails are available: a vertical grab rail on the transfer side and a horizontal grab rail on the non transfer side.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: hand dryer.
  • The height of the toilet seat above floor level is 48cm.
  • The height of the toilet roll holder is 96cm.
  • The wash basin tap type is sensor.
  • The height of the wash basin is 72cm.
  • The height of the hand dryer is 93cm.
  • There is a pull cord emergency alarm but it is not at a recommended height for seated users (within 10cm from the floor).
  • There is not a shelf.
  • The height of the coat hook is 122cm from the floor.
  • The cubicle also has: a full length mirror, a nappy/incontinence items bin and a sanitary bin.
  • The following have a good colour contrast with their surroundings: all grab rails and the dropdown rail.
  • The following have a less clear colour contrast with their surroundings: the internal door, the floor and the toilet seat.
  • Lighting levels are good in the cubicle.

Standard Toilet(s)

  • There is step-free level access into the toilet(s).
  • There is a manual door which opens inwards and has a low colour contrast.
  • The male standard toilet was surveyed.
  • There is also a female toilet in the same location.
  • The wash basin tap type is sensor.
  • Lighting levels are low in the cubicle.
  • Hand dryers are located on the underside of the mirrors above each sink.

Related Access Guides