Access Guide
Getting Help and Assistance
- For additional information on accessibility at Warwick Castle please click here (new tab).
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
- There are a limited number of wheelchairs and mobility scooters available.
These are free to hire.
Scooters should be booked in advance of your visit.
Wheelchairs are offered on a first come first served basis.
Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance. - Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
- During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
- Quiet Times and Spaces -
January to March (excluding half term) are generally quieter months, as is November.
Mid-week also tends to be quieter than weekends throughout the year.
10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.
Summary
- The Coat of Arms Shop is located in the Castle Courtyard.
- For the Castle Courtyard Access Guide please click here (new tab).
- The nearest changing places is located to the right of the Conservatory Tea House.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located within the Great Hall and Upper State Rooms, ahead as you enter from the accessible entrance.
- The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.
Step(s)
- There is a/are step(s) located in front of the shop.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 28cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Shop
- The majority of aisle widths are 150cm+.
- The type of flooring is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- There are hand sanitisers.
- The till(s) is/are located to the right of the shop.
- There is step-free access to the till(s).
- There is not a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is/are placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 90cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/01/2023.
- The hearing assistance system was working at the time of testing.
- There is a second counter to view and print items (photograph 5).
The height of the counter is 90cm.
The screen at the counter is between 100cm and 133cm high.