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The Castle Courtyard

Warwick Castle, Warwick, Warwickshire, CV34 6AH

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Access Guide

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Getting Here

Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Area Summary

Related Access Guides (Parking, Stable Courtyard and The Castle Grounds)

Access Point (River Road)

  • Access Point View
    • This information is for the access point located to the right of the Castle Courtyard, by the Oak Tree Lawn.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is not an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access point.
    • The gradient of the ramp/slope is steep.

Access Point (Clarence Bridge)

  • Access Point View
    • This information is for the access point located in the centre of the Castle Courtyard, by Clarence Bridge.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is not an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access point.
    • The gradient of the ramp/slope is steep.

Access Point (The Barbican)

  • Access Point View
    • This information is for the access point located to the far left of the Castle Courtyard.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is not an information board/map at this access point.
    • This route is not recommended to Wheelchair/Mobility scooters or those with limited mobility, due to the cobbled surface in the Barbican.
  • Ramp/Slope View
    • The ramp/slope is located between the two archways.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • The slope is uneven.

Area (The Castle Courtyard)

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • There are slight slopes around the Castle Courtyard.
    • The surface throughout consists of concrete.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are not available in this area.
    • The lost child point is located to the right of the Courtyard Shop.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is not consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Ramp(s) or Slope(s) (Access to the Time Tower and Sensory Room)

  • There is a ramp/slope located to the far right of the Castle Courtyard, by the Time Tower.
  • The gradient of the ramp/slope is steep.

Sensory Room (Welfare Room)

  • The sensory room is located to the far right of the Castle Courtyard, beneath the Time Tower.
  • There is ramped/sloped access into the sensory room.
  • The width of the door opening is 77cm.
  • The door has a closer and maybe difficult for some to open.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an additional entrance at the bottom of the Time Tower.
    The door opens away from you (push) and is permanently held open.
    The width of the door is 73cm.
    A member of staff is required to give you access to the room.
    The facilities within the room include a changing bench, privacy screen, two seater sofa, two armchairs, a high chair, microwave, kettle, medical waste bins, weighted blanket, spare clothes, sensory toys and bean bags.
    There is one 11cm step to access the bean bags and sensory toys.
    There is a press to exit switch that is 130cm in height.

Outside Access (Royal Weekend Party and Great Hall - Wheelchair Entrance)

  • Entrance View
    • This information is for the entrance located to left of the Great Hall - Stepped Entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Wheelchair Entrance Only'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 96cm from floor level.
    • The door(s) is/are single width.
    • The width of the opening is 106cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located immediately before the first door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 11 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does not bypass the ramp/slope.
    • The lift does bypass the step(s).

Step(s) (Right - Steps to Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located to the right of the Castle Courtyard.
  • There is/are 11 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 25cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Lift (Royal Weekend Party and Great Hall - Wheelchair Entrance)

  • There is a lift for public use.
  • The lift is located just off the Courtyard Path, to the left of the Great Hall.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the wheelchair entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The platform lift accesses a small level change.
  • There are entry and exit gates at the lift which are automatic.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 94cm (3ft 1in).
  • The dimensions of the lift are 140cm x 112cm (4ft 7in x 3ft 8in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Left - Steps to the Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located before the entrance.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Some of the steps have faded marking on them.
    The depth of the steps varies in places.
    There is a doorway at the steps.
    The door is a single door that is permanently held open.
    The width of the door is 90cm. The handrail is on the right going down, and then on the left going down.

Accessible Toilet(s) (Castle Courtyard - The Royal Weekend Party - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the Upper State Room, ahead as you enter from the wheelchair entrance.
    • This accessible toilet is approximately 7m (7yd 1ft) from the wheelchair entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 156cm x 232cm (5ft 1in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 103cm (3ft 5in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 164cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.
  • Comments View
    • There is an additional manual door to access the accessible toilet (photograph 1).
    • The door opens away from you (push).
    • The width of the door is 94cm.
    • There is an opening with no doors (photograph 2).
    • The width of the opening is 92cm.

Standard Toilet(s) (Castle Courtyard)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located within the Undercroft, at the rear of the Castle Courtyard.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 72cm.

Parent and Baby Room (Castle Courtyard)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the far right of the Undercroft, at the rear of the Castle Courtyard.
  • There is stepped access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 105cm (3ft 5in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 96cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Area Access Guides