You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For additional information on accessibility at Warwick Castle please click here (new tab).
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
• There are a limited number of wheelchairs and mobility scooters available.
  These are free to hire.
  Scooters should be booked in advance of your visit.
  Wheelchairs are offered on a first come first served basis.
  Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
• Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
• During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
• Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
  Mid-week also tends to be quieter than weekends throughout the year.
  10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

You are on Summary. Skip to the next section.

Summary

• The Time Tower is located at the rear of the Castle Courtyard, next to Conqueror's Fortress.
• For the Castle Courtyard Access Guide please click here (new tab).
• The nearest changing places is located to the right of the Conservatory Tea House.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located within the Great Hall and Upper State Rooms, ahead as you enter from the accessible entrance.
• The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.

You are on Access Point. Skip to the next section.

Access Point

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• Access Point View
  • The access point is a staircase in front of the Time Tower, off the Castle Courtyard.
  • This information is for the access point located at the front of Time Tower.
  • There is stepped access at this access point.
  • There is open access.
  • The width of the gap is 83cm.
  • There is an information board/map at this access point.
  • The information board informs guests of the maximum capacity for this attraction and the time between shows.
• Step(s) View
  • The step(s) is/are located at the front of The Time Tower.
  • There is/are 20 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Turnstile(s). Skip to the next section.

Turnstile(s)

• This information is for the turnstile(s) located at the Time Tower.
• The turnstile(s) is/are clearly signed.
• There is stepped access to the turnstile(s) surveyed.
• The turnstile(s) opening width is 50cm.
• There is/are no ticket reader(s) at the turnstile(s) surveyed.
• There is not a member of staff available for assistance.

You are on Attraction Space(s) (981AD to 1066AD). Skip to the next section.

Attraction Space(s) (981AD to 1066AD)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is seating available within the attraction space.
• There is bench seating available.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: television/screen.
• The attraction space does play background music/noise.
• No exhibits/attractions can be audio described.
• There is very loud audio which accompanies the video.
• There is a good colour contrast between the walls and the floor in this area.
• The lighting levels in this area are low to moderate.

You are on Getting To (Castle Sieges). Skip to the next section.

Getting To (Castle Sieges)

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• Access View
  • The information below describes the access along the route between 981AD to 1066AD and Castle Sieges.
  • There is not step-free access along the route.
  • There is/are 10+ unmarked step(s), with no handrails, approximately 1m along the route.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is wood.
  • There is some flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor along the majority of this section of the route.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.
  • There is not a hearing assistance system in the public areas of the building.

You are on Attraction Space(s) (Castle Sieges). Skip to the next section.

Attraction Space(s) (Castle Sieges)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: television/screen.
• The attraction space does play background music/noise.
• No exhibits/attractions can be audio described.
• There is audio to accompany the video.
• There is a good colour contrast between the walls and the floor in this area.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Portrait Gallery). Skip to the next section.

Getting To (The Portrait Gallery)

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• Access View
  • The information below describes the access along the route between Castle Sieges and the Portrait Gallery.
  • There is not step-free access along the route.
  • There is/are 10+ unmarked step(s), with a handrail on the right going up, approximately 1m along the route.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is wood.
  • There is high colour contrast between the walls and floor along this section of the route.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.
  • There is not a hearing assistance system in the public areas of the building.

You are on Attraction Space(s) (Portrait Gallery). Skip to the next section.

Attraction Space(s) (Portrait Gallery)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: television/screen.
• The attraction space does play background music/noise.
• No exhibits/attractions can be audio described.
• There are a series of screens within the space.
• There is a poor colour contrast between the walls and the floor in this area.
• The lighting levels in this area are moderate to good.

You are on Getting To (the Exit to the Castle Courtyard). Skip to the next section.

Getting To (the Exit to the Castle Courtyard)

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• Access View
  • The information below describes the access along the route between Portrait Gallery and the Exit.
  • There is not step-free access along the route.
  • There is/are 7 unmarked step(s), with handrails on both sides, approximately 1m along the route.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is/are 1 clearly marked step(s), with no handrails, approximately 2m from the previous level change.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • There is/are 10+ unmarked step(s), with a handrail on the right going up, approximately 1m from the previous level change.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • The type of flooring along this section of the route is wood and concrete.
  • There is low colour contrast between the walls and floor along the majority of this section of the route.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.
  • There is not a hearing assistance system in the public areas of the building.