Access Guide

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Getting Help and Assistance

For additional information on accessibility at Warwick Castle please click here (new tab).
There is a member of staff available for help and assistance.
Water bowls for assistance dogs are available.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
There are a limited number of wheelchairs and mobility scooters available.
These are free to hire.
Scooters should be booked in advance of your visit.
Wheelchairs are offered on a first come first served basis.
Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
Mid-week also tends to be quieter than weekends throughout the year.
10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

The Courtyard Refreshments Kiosk is located to the right as you walk through Clarence Bridge.
For the Castle Courtyard Access Guide please click here (new tab).
The nearest changing places is located to the right of the Conservatory Tea House.
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located within the Great Hall and Upper State Rooms, ahead as you enter from the accessible entrance.
The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.

Location and Access View
- The following information is for the food and drink kiosk.
- There is step-free access to the food and drink kiosk.
Service and Menus View
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
Service Counter(s) View
- The height of the counter is 114cm.
- The type of flooring in this area is concrete.