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The Undercroft Café

Warwick Castle, Warwick, Warwickshire, CV34 6AH

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Access Guide

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Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Summary

Step(s) (Right - Steps to Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located to the right of the Castle Courtyard.
  • There is/are 11 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 25cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Step(s) (Left - Steps to the Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located before the entrance.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Some of the steps have faded marking on them.
    The depth of the steps varies in places.
    There is a doorway at the steps.
    The door is a single door that is permanently held open.
    The width of the door is 90cm. The handrail is on the right going down, and then on the left going down.

Entrance

  • Entrance View
    • This information is for the entrance located in front of the café.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'THE UNDERCROFT CAFE'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 88cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 92cm.
    • There is a slope with a very easy incline.
  • Step(s) View
    • The step(s) is/are located in front of the first entrance door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Eating and Drinking

  • Location and Access View
    • The following information is for the café.
    • The café is located in the central courtyard.
    • There is stepped access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include: menu boards and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system .
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 01/02/2023.
    • The hearing loop was working at the time of testing.
  • Service Counter(s) View
    • The height of the counter is 92cm.
    • There is a moveable card machine available for payment.
  • Self-Service Counter(s) View
    • The height of the counter is 76cm.
  • Tables and Seating View
    • The standard height for the underside of dining tables is 72cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are bench seats.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.

Exit Point

  • This ride/attraction exit point is not signed.
  • Exit Point View
    • There is stepped access at this exit point.
    • This exit point is an open doorway.
    • The exit point does/do contrast visually with its immediate surroundings.
    • The exit point opening width is 130cm.
    • There is a small lip at the exit point (2cm or below).
  • Step(s) View
    • The step(s) is/are located immediately before to exit point.
    • There is/are 2 step(s).
    • Steps are clearly marked.
    • Steps heights are between 15cm and 18cm.
    • Step depths are over 45cm.
    • There is not a/are not handrails at the step(s).
    • The lighting levels at the step(s) are good.