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The Castle Grounds

Warwick Castle, Warwick, Warwickshire, CV34 6AH

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Access Guide

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Getting Here

Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Area Summary

  • The Castle Grounds are located ahead as you leave the entrance courtyard.
  • The following facilities are available in this area; standard toilets and a Changing Places facility.
  • The nearest accessible toilet is located within the Castle Courtyard.
  • Comments View
    • During busy times of the year there are temporary toilets in place near the Riverside area.

Access Point (Stables Courtyard to the Grounds and Castle)

  • Access Point View
    • During busier periods there is a snake queuing system in place, the width of the queue is over 150cm wide.
    • This information is for the access point located to the left after you enter from Stables Car Park and to the right after you enter from the Main Car Park.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is bag check point located at the access point, the height of the desk is 73cm.
      There is a member of staff located at the check point.
      The entrance after the bag check point gives access into the Castle Grounds.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Area (East Front, Oak Tree Lawn, Pageant Field and Riverside Arena)

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • After entering the Castle Grounds from the Stables Courtyard, there are two slopes to the left and the right.
      The slope to the left leads to Zog Playground and the Horrible Histories® Maze, this is a long slope with a steep gradient.
      The slope to the right leads down to the main pathways around the grounds and to the Castle Courtyard, this slope is slight.
    • There are a variety of slopes located around the grounds, the majority around the grounds and the gradients of these slopes varies between slight and steep.
      The East Front, Oak Tree Lawn and The Pageant Field are grass areas which are open to the public.
      At sometimes of the year there are plastic mat paths in place.
      At sometimes of the year these areas are not open to the public to walk on.
    • The surface throughout consists of tarmac and grass.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • There may be Peacocks wandering around the grounds on the paths.
    • There are two main picnic areas located next to the Oak Tree Lawn and near to the Riverside Area.
    • There are food and drink kiosks located around the grounds, in various places including near the picnic areas.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Food and Drink

  • The following information describes the food and drink counter located around the grounds.
  • The food and drink counters are clearly signed.
  • There is ramped/sloped access to some of the food and drink counters.
  • The following food and drink counters are at a high height (111cm+); Strips and Wings (next to Oak Tree Lawn), Dog and Goose (next to Oak Tree Lawn) and Pizza (next to Oak Tree Lawn).
  • The following food and drink counters are at a medium height (87cm - 110cm); Fish and Chips (near the Riverside).
  • There is not a lowered section at the food and drink counters.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a member of staff available to provide assistance with ordering food and drink.

Ramp(s) or Slope(s) (Peacock Garden and Conservatory Tea House - Changing Places)

  • There is a ramp/slope located on the path leading to the facility.
  • The ramp/slope is used to access the changing places facility.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 120cm (3ft 11in).

Changing Places (Peacock Garden and Conservatory Tea House)

  • Location and Access View
    • The facility is located to the right of the Conservatory Tea House and Peacock Garden.
    • The facility is not in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is ramped/sloped access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a security box to the right of the facility entrance.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 340cm x 292cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 100cm.
    • The transfer space on the left as you face the toilet is 138cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 90cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 140cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 95cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 89cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 105cm.
    • The shelf is located where it is reachable.
    • There is a/are female sanitary, general domestic waste and pedal bin disposal units.
    • There is not an emergency alarm for the facility.
    • There is a coat hook.
    • There are coat hooks in the toilet at 105cm and 140cm from the floor.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.
  • Comments View
    • The height of the security box for the key is 110cm. Please contact staff for details on how to access it.
    • Guests will need to use their own harness in order to use the hoist.
  • Comments View
    • The height of the security box for the key is 110cm. Please contact staff for details on how to access it.
    • Guests will need to use their own harness in order to use the hoist.

Standard Toilet(s) (Conservatory Tea House and Peacock Gardens - Left)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left of the Conservatory Tea House.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the shared toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 91cm.

Step(s) (Standard Toilets Conservatory Tea House and Peacock Gardens - Right)

  • There is a/are step(s) located in front of the portacabin entrance.
  • The step(s) is/are used to access the female and male standard toilets. There are 3 steps to access the female toilets and 4 steps to access the male toilets.
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 21cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The female steps have a handrail on the right only and the male toilet steps have handrails on both sides.

Standard Toilet(s) (Conservatory Tea House and Peacock Gardens - Right)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right of the Conservatory Tea House.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are low to moderate.

Step(s) (East Front to Riverside Area and the Mill and Engine House)

  • There is a/are step(s) located to the left of the Castle Walls near the East Front.
  • There is/are 50 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 28cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Ramp(s) or Slope(s) (Riverside Arena to Riverside Area and Mill and Engine House)

  • There is a ramp/slope located to the right of the Castle Walls, near the Pageant Field and Riverside Arena.
  • The ramp/slope is used to access The picnic area, the Mill and Engine House, the Riverside Arena Seating and the bridge to access River Island.
    There are two slopes in this area.
    The slope to the right going down has a sharp steep incline.
    The slope to the left doing down is a long with a slight incline, which can be used to bypass the steep slope.

Standard Toilet(s) (Mill and Engine House - Upper Level)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the left as you enter from the East Front entrance.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are low to moderate.
    • The female toilet is shown in photographs 1-6.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a fixed baby change table available.
    • The height of the baby change table is 101cm.
  • Toilet Facilities 2 View
    • The shared toilet is located to the left as you enter from the East Front entrance.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is no signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
    • The shared standard toilet is shown in photographs 7 and 8.

Area (River Island)

  • Access and Circulation View
    • The Bridge is located near to the Riverside Picnic Area and to the left of the Riverside Arena.
      There is steep slope leading up to the bridge and then a slight up and down incline across the bridge.
      The bridge has a wooden board surface.
      The bridge might be closed depending on if River Island is open to the public.
    • There is step-free access throughout this area.
    • The surface throughout consists of grass.
    • The floor surface may be uneven in places.

Area Access Guides