Access Guide
Getting Help and Assistance
- For additional information on accessibility at Warwick Castle please click here (new tab).
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
- There are a limited number of wheelchairs and mobility scooters available.
These are free to hire.
Scooters should be booked in advance of your visit.
Wheelchairs are offered on a first come first served basis.
Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance. - Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
- During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
- Quiet Times and Spaces -
January to March (excluding half term) are generally quieter months, as is November.
Mid-week also tends to be quieter than weekends throughout the year.
10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.
Summary
- The Knights and Princesses Shop is located in the Castle Grounds, opposite the Oak Tree Lawn, near the Castle walls.
- For the Castle Grounds Access Guide please click here (new tab).
- The nearest changing places is located to the right of the Conservatory Tea House.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located within the stables courtyard opposite the ticket counters.
- The nearest standard toilets are located within the stables courtyard opposite the ticket counters.
Step(s)
- There is a/are step(s) located at the front of the shop.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 28cm.
- There is not a/are not handrail(s) at the step(s).
Shop
- The majority of aisle widths are 150cm+.
- There are product bins throughout the shop which obstruct some areas.
- The type of flooring is laminate.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 105cm.
- The till(s) is/are located to the left as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 90cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 79cm.
- There is not a clear knee recess beneath the lowered section of the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/01/2023.
- The hearing assistance system was working at the time of testing.