You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For additional information on accessibility at Warwick Castle please click here (new tab).
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
• There are a limited number of wheelchairs and mobility scooters available.
  These are free to hire.
  Scooters should be booked in advance of your visit.
  Wheelchairs are offered on a first come first served basis.
  Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
• Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
• During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
• Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
  Mid-week also tends to be quieter than weekends throughout the year.
  10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

You are on Summary. Skip to the next section.

Summary

• The Castle Dungeon is located at the rear left of the Castle Courtyard next to The Courtyard Shop.
• For the Castle Courtyard Access Guide please click here (new tab).
• The last four rooms of this attraction are accessible and are available free of charge to wheelchair users and one carer, subject to availability. Please note that, whilst free you will still need to book a timed ticket to enter the attraction.
• There is a door which provides step-free access into the Judges Room and the final four rooms of the Dungeon.
• The nearest changing places is located to the right of the Conservatory Tea House.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located within the Great Hall and Upper State Rooms, ahead as you enter from the accessible entrance.
• The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.

You are on Access Point. Skip to the next section.

Access Point

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• Access Point View
  • There is a tent with felt curtains to enter the attraction.
  • This information is for the access point located to the left as you enter the Courtyard through The Barbican.
  • There is step-free access at this access point.
  • There is open access.
  • The width of the gap is 121cm.
  • There is an information board/map at this access point.
  • There is a slope with a very easy incline.
• Step(s) View
  • The step(s) is/are located just passed the tent.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Attraction Space(s) (The Jester's Introduction). Skip to the next section.

Attraction Space(s) (The Jester's Introduction)

• There is step free access throughout this attraction space.
• There is sufficient space for a wheelchair user to turn within the room.
• The type of flooring in the attraction space is stone and cobbled.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: actors.
• The attraction space does play background music/noise.
• There is a poor colour contrast between the walls and the floor in this area.
• The lighting levels in this area are varied.
• The lighting levels in this area during evening use are varied.
• In this attraction space there are loud actors which will read the rules of the dungeon to the visitors.

You are on Getting To (The Monk's Room). Skip to the next section.

Getting To (The Monk's Room)

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• Access View
  • The information below describes the access along the route between The Jester's Introduction and The Monk's Room.
  • There is not step-free access along the route.
  • There is/are 10+ clearly marked step(s), with a handrail on the left going up, approximately 1m along the route.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is stone.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.

You are on Attraction Space(s) (The Monk's Room). Skip to the next section.

Attraction Space(s) (The Monk's Room)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: augmented reality.
• The attraction space does play background music/noise.
• No exhibits/attractions can be audio described.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Doctor's Room). Skip to the next section.

Getting To (The Doctor's Room)

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• Access View
  • The information below describes the access along the route between The Monk's Room and The Doctor's Room.
  • There is step-free access along the route.
  • There is a steep ramp, with no handrails, approximately 1m along the route.
  • The width of the ramp/slope is 73cm (2ft 5in).
  • There is a steep ramp, with no handrails, approximately 2m from the previous level change.
  • The width of the ramp/slope is 60cm (1ft 12in).
  • There is a steep ramp, with no handrails, approximately 3m from the previous level change.
  • The width of the ramp/slope is 58cm (1ft 11in).
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is wood and concrete.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.

You are on Attraction Space(s) (The Doctor's Room). Skip to the next section.

Attraction Space(s) (The Doctor's Room)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• Visitors can move around this area in any direction.
• Information in this area is presented by: augmented reality and actors.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Torture Room). Skip to the next section.

Getting To (The Torture Room)

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• Access View
  • The information below describes the access along the route between The Doctor's Room and The Torture Room.
  • There is not step-free access along the route.
  • There is/are 10+ clearly marked step(s), with a handrail on the right going up, approximately 1m along the route.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is concrete.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.

You are on Attraction Space(s) (The Torture Room). Skip to the next section.

Attraction Space(s) (The Torture Room)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• Visitors can move around this area in any direction.
• Information in this area is presented by: augmented reality and actors.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Judge's Room). Skip to the next section.

Getting To (The Judge's Room)

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• Access View
  • The information below describes the access along the route between The Torture Room and The Judge's Room.
  • There is not step-free access along the route.
  • There is/are 1 clearly marked step(s), with no handrails, approximately 1m along the route.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • There is a steep ramp, with a handrail on the right going up, approximately 5m from the previous level change.
  • The width of the ramp/slope is 84cm (2ft 9in).
  • The ramp/slope does not bypass the step(s).
  • There is/are 4 clearly marked step(s), with a handrail on the right going up, approximately 3m from the previous level change.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is/are 4 clearly marked step(s), with no handrails, approximately 1m from the previous level change.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is concrete.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.

You are on Entrance (Accessible Entrance to the Judge's Rooms). Skip to the next section.

Entrance (Accessible Entrance to the Judge's Rooms)

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• Entrance View
  • This information is for the entrance located to the right of the Jesters area.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Wheelchair Access'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • A member of staff will provide assistance with the door.

You are on Attraction Space(s) (The Judge's Room). Skip to the next section.

Attraction Space(s) (The Judge's Room)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is tiles.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is seating available within the attraction space.
• There is bench seating available.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: augmented reality and actors.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Executioner's Room). Skip to the next section.

Getting To (The Executioner's Room)

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• Access View
  • The information below describes the access along the route between The Judge's Room and The Executioner's Room.
  • There is step-free access along the route.
  • There is a steep ramp, with no handrails, approximately 1m along the route.
  • The width of the ramp/slope is 90cm (2ft 11in).
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is tiles and wood.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.

You are on Attraction Space(s) (The Executioner's Room). Skip to the next section.

Attraction Space(s) (The Executioner's Room)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is seating available within the attraction space.
• There is bench seating available.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: augmented reality and actors.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.

You are on Getting To (The Mirror Maze). Skip to the next section.

Getting To (The Mirror Maze)

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• Access View
  • The information below describes the access along the route between The Executioner's Room and The Mirror Maze.
  • There is step-free access along the route.
  • There is a steep ramp, with no handrails, approximately 1m along the route.
  • The width of the ramp/slope is 76cm (2ft 6in).
• Circulation View
  • There are not doors located along this section of the route which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
  • The type of flooring along this section of the route is carpet, stone and wood.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is background music/noise along this section of the route.

You are on Attraction Space(s) (The Mirror Maze). Skip to the next section.

Attraction Space(s) (The Mirror Maze)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is carpet.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: augmented reality.
• The attraction space does play background music/noise.
• There is a poor colour contrast between the walls and the floor in this area.
• The lighting levels in this area are low to moderate.

You are on Attraction Space(s) (Almoner). Skip to the next section.

Attraction Space(s) (Almoner)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is wood.
• There is seating available within the attraction space.
• There is bench seating available.
• During busy periods the attraction space can become congested.
• There is a one-way route through this space.
• Information in this area is presented by: augmented reality and actors.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.

You are on Exit Point (Accessible). Skip to the next section.

Exit Point (Accessible)

• This ride/attraction exit point is not signed.

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• Exit Point View
  • There is step-free access at this exit point.
  • This exit point has a closed single door.
  • The exit point does/do contrast visually with its immediate surroundings.
  • The door(s)/gate(s) open(s) towards you (pull).
  • The door(s) is/are opened manually by staff.
  • The exit point opening width is 58cm.
  • There is a small lip at the exit point (2cm or below).

You are on Exit Point (Main). Skip to the next section.

Exit Point (Main)

• This ride/attraction exit point is not signed.

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• Exit Point View
  • There is stepped access at this exit point.
  • This exit point is an open doorway.
  • The exit point does/do contrast visually with its immediate surroundings.
  • The exit point opening width is 58cm.
  • There is a small lip at the exit point (2cm or below).
• Step(s) View
  • The step(s) is/are located through the first archway to the left.
  • There is/are 1 step(s).
  • Steps are clearly marked.
  • Step heights are under 15cm.
  • There is not a/are not handrails at the step(s).
  • The lighting levels at the step(s) are low to moderate.