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Warwick Castle - Stable Courtyard Entrances, Ticket Counter and Toilets

Warwick Castle, Warwick, Warwickshire, CV34 6AH

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Access Guide

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Getting Here

Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Related Access Guides (Car Parking)

Approach (Castle Hill to Stables Entrance - Pedestrian Access - Stepped Only)

  • Approach View
    • The surface of the approach is tarmac.
    • This approach gives access to the Stables Car Park entrance from Castle Hill.
      In the gateway the surface of the path is cobbled paving.
      There is only stepped access from this entrance.
      For step-free pedestrian access either enter via the Stables Car Park or via the Castle Lane Entrance.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 185cm.
    • The height of the bollard(s) is 105cm.
    • The bollards contrast visually with the paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • The ramp/slope does not bypass the step(s).
    • At the end of the slope, there are steps leading up to the Stables Car Park.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 10+ unmarked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.

Access Point (Stables Car Park)

  • Access Point View
    • This information is for the access point located next to the Stables Car Park.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There are bollards at this access point.
    • The bollards have visual identification bands.
    • The minimum width between the bollards is 155cm.
    • There is an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Access Point (Castle Lane - Town Pedestrian Access to Statford Road Car Park Entrance - Ramped Access)

  • Access Point View
    • This access point gives access to the Castle via the Statford Road Car Park Entrance.
    • This information is for the access point located on Castle Lane.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
    • The width of the gap is 109cm.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is slight.

Access Point (Stratford Road Car Park)

  • Access Point View
    • This information is for the access point located on the path leading from the Stratford Road Car Park.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located within the gateway.
    • The gradient of the ramp/slope is slight.

Area

  • Access and Circulation View
    • There is step-free access throughout this area.
    • The flooring around the stables is undulating with some slight and steep slopes in places.
    • The surface throughout consists of concrete.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are available in this area.
    • The vending machine controls range from 65cm to 132cm.
    • There is a bottle recycling machine located next to the vending machine, the height of the bottle slot is 146cm from the floor.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Counter (Tickets)

  • Counter View
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 107cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 01/02/2023.
    • The hearing loop was working at the time of testing.

Accessible Toilet(s) (Stables Courtyard - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located opposite the Ticket Counters.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 147cm x 166cm (4ft 10in x 5ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 168cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 83cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 75cm.

Standard Toilet(s) (Stables Courtyard)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located opposite the Stables Courtyard.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The height of the lowered wash basin is 71cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.

Access Point (Stables Courtyard to the Grounds and Castle)

  • Access Point View
    • During busier periods there is a snake queuing system in place, the width of the queue is over 150cm wide.
    • This information is for the access point located to the left after you enter from Stables Car Park and to the right after you enter from the Main Car Park.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is bag check point located at the access point, the height of the desk is 73cm.
      There is a member of staff located at the check point.
      The entrance after the bag check point gives access into the Castle Grounds.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Area Access Guides

Related Access Guides (The Castle Grounds and The Castle Courtyard)