Access Guide

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Getting Help and Assistance

For additional information on accessibility at Warwick Castle please click here (new tab).
There is a member of staff available for help and assistance.
Water bowls for assistance dogs are available.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
There are a limited number of wheelchairs and mobility scooters available.
These are free to hire.
Scooters should be booked in advance of your visit.
Wheelchairs are offered on a first come first served basis.
Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
Mid-week also tends to be quieter than weekends throughout the year.
10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

The Stables Gift Shop is located off the Stables Courtyard.
For the Warwick Castle - Stable Courtyard Entrances, Ticket Counter and Toilets Access Guide please click here (new tab).
The nearest changing places is located to the right of the Conservatory Tea House.
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located within the stables courtyard opposite the ticket counters.
The nearest standard toilets are located within the stables courtyard opposite the ticket counters.

Entrance View
- This information is for the entrance located in the Stables Courtyard.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the opening is 111cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.

The majority of aisle widths are 150cm+.
The type of flooring is tiles.
There is flooring which is shiny and could cause issues with glare or look slippery to some people.
There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
There are mats in aisles that might be perceived as holes.
There is good colour contrast between the walls and floor in all areas.
The lighting levels are moderate to good.
Music is played everywhere.
There are hand sanitisers.
The height of the hand sanitiser(s) is/are 115cm.
The till(s) is/are located to the right as you enter from the Courtyard entrance.
There is step-free access to the till(s).
There is a clear unobstructed route to the till(s).
The till(s) is/are not clearly signed.
There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
The till(s) is not/are not placed in front of a plain background.
The lighting levels at the till(s) are moderate to good.
The chip & pin card machines are accessible from the till(s).
The height of the till(s) is/are 95cm.
There is not a lowered section at the till(s).
There is a hearing assistance system at the till(s).
The type of system is a portable loop.
The hearing assistance system is signed.
Staff are not trained to use the hearing assistance system.
The hearing assistance system was tested by an AccessAble surveyor.
The hearing assistance system was tested on 01/02/2023.
The hearing assistance system was working at the time of testing.