Access Guide
Getting Help and Assistance
- For additional information on accessibility at Warwick Castle please click here (new tab).
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
- There are a limited number of wheelchairs and mobility scooters available.
These are free to hire.
Scooters should be booked in advance of your visit.
Wheelchairs are offered on a first come first served basis.
Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance. - Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
- During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
- Quiet Times and Spaces -
January to March (excluding half term) are generally quieter months, as is November.
Mid-week also tends to be quieter than weekends throughout the year.
10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.
Summary
- The Courtyard Shop is located to the left of the Castle Courtyard, next to the Castle Dungeon.
- For the Castle Courtyard Access Guide please click here (new tab).
- The nearest changing places is located to the right of the Conservatory Tea House.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located within the Great Hall and State Rooms, ahead as you enter from the accessible entrance.
- The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.
Outside Access
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Entrance
View
- This information is for the entrance located in front of the shop.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Courtyard Shop'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the opening is 142cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Shop
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product stands. These are on wheels and can be moved if necessary.
- The type of flooring is laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is poor colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The till(s) is/are located in the centre of the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 106cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 01/02/2023.
- The hearing assistance system was working at the time of testing.