You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For additional information on accessibility at Warwick Castle please click here (new tab).
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
• There are a limited number of wheelchairs and mobility scooters available.
  These are free to hire.
  Scooters should be booked in advance of your visit.
  Wheelchairs are offered on a first come first served basis.
  Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
• Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
• During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
• Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
  Mid-week also tends to be quieter than weekends throughout the year.
  10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

You are on Summary. Skip to the next section.

Summary

• The Mill and Engine House is located is located at the rear of the Castle Grounds, by the River.
• For the Castle Grounds Access Guide please click here (new tab).
• The nearest changing places is located to the right of the Conservatory Tea House.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located within the Great Hall and Upper State Rooms, ahead as you enter from the accessible entrance.

You are on Approach (Riverside to the Mill and Engine House). Skip to the next section.

Approach (Riverside to the Mill and Engine House)

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • The width of the ramp/slope is 122cm (4ft).

You are on Outside Access (Riverside). Skip to the next section.

Outside Access (Riverside)

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• Entrance View
  • This information is for the entrance located at the rear of the Castle by the River.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 25cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Step(s) (East Front to Riverside Area and the Mill and Engine House). Skip to the next section.

Step(s) (East Front to Riverside Area and the Mill and Engine House)

• There is a/are step(s) located to the left of the Castle Walls near the East Front.
• There is/are 50 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (East Front). Skip to the next section.

Outside Access (East Front)

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• Entrance View
  • This information is for the entrance located just beyond the steps leading down from East Front.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located immediately before the threshold.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 28cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going down the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Attraction Space(s) (Lower Area). Skip to the next section.

Attraction Space(s) (Lower Area)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is tiles and wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is not seating available within the attraction space.
• During busy periods the attraction space can become congested.
• Visitors can move around this area in any direction.
• Information in this area is presented by: information board.
• The attraction space does not play background music/noise.
• No exhibits/attractions can be audio described.
• There is a good colour contrast between the walls and the floor in this area.
• The lighting levels in this area are low to moderate.

You are on Step(s) (Lower to Upper Area). Skip to the next section.

Step(s) (Lower to Upper Area)

• There is a/are step(s) located to the right as you enter from the Riverside entrance or to the left as you enter from the East Front entrance.
• The step(s) is/are used to access the upper floor attraction space and the viewing area.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.
• Photographs 4-6 show a similar set of stairs on the opposite side of the room.

You are on Attraction Space(s) (Upper Area). Skip to the next section.

Attraction Space(s) (Upper Area)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is tiles and wood.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is seating available within the attraction space.
• There is bench seating available.
• During busy periods the attraction space can become congested.
• Visitors can move around this area in any direction.
• Information in this area is presented by: information board.
• The attraction space does not play background music/noise.
• No exhibits/attractions can be audio described.
• There is a good colour contrast between the walls and the floor in this area.
• The lighting levels in this area are low to moderate.
• The lighting levels in this area during evening use are varied.
• Visitors will be able to hear the loud river running outside.

You are on Standard Toilet(s) (Mill and Engine House - Upper Level). Skip to the next section.

Standard Toilet(s) (Mill and Engine House - Upper Level)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left as you enter from the East Front entrance.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.
  • The female toilet is shown in photographs 1-6.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a fixed baby change table available.
  • The height of the baby change table is 101cm.
• Toilet Facilities 2 View
  • The shared toilet is located to the left as you enter from the East Front entrance.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is no signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
  • The shared standard toilet is shown in photographs 7 and 8.

You are on Ramp(s) / Slope(s) and Step(s) (Riverside Viewing Area). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Riverside Viewing Area)

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• Ramp / Slope View
  • There is a ramp/slope located to the left of the East Front entrance.
  • The ramp/slope is used to access the upper level attraction area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The ramp does not have resting areas.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the left of the East Front entrance.
  • The step(s) is/are used to access the upper level attraction area.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.