You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For additional information on accessibility at Warwick Castle please click here (new tab).
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
• There are a limited number of wheelchairs and mobility scooters available.
  These are free to hire.
  Scooters should be booked in advance of your visit.
  Wheelchairs are offered on a first come first served basis.
  Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
• Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
• During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
• Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
  Mid-week also tends to be quieter than weekends throughout the year.
  10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

You are on Summary. Skip to the next section.

Summary

• The Kingmaker is located at the rear left of the Castle Courtyard.
• For the Castle Courtyard Access Guide please click here (new tab).
• The Kingmaker operates a quieter period each day between 14.00 and 15.00.
• The nearest changing places is located to the right of the Conservatory Tea House.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located within the Great Hall and State Rooms, ahead as you enter from the accessible entrance.
• The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.

You are on Access Point (Castle Courtyard to The Kingmaker). Skip to the next section.

Access Point (Castle Courtyard to The Kingmaker)

• This ride/attraction access point is signed.
• There is stepped access at this access point.

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• Access Point View
  • This access point is an opening with no gate(s) or door(s).
  • The access point does not/do not contrast visually with its immediate surroundings.
  • The access point opening width is 225cm.
• Step(s) View
  • The step(s) is/are located immediately before the access point.
  • There is/are 2 step(s).
  • Steps are not clearly marked.
  • Flights of steps do not have tactile paving at the top and bottom.
  • Step heights are under 15cm.
  • Steps depths are between 30cm and 45cm.
  • There is not a/are not handrails at the step(s).

You are on Access Point to the Steps. Skip to the next section.

Access Point to the Steps

• After the steps at the access point there is a corridor leading to the beginning of the attraction.
• The surface of the flooring is tiled.
• There is flooring with large repeating patterns.
• The flooring is uneven in places.
• The width of the corridor is 97cm.
• The lighting levels begins to decrease in brightness as you continue down the corridor.
• There are some loud noises and music being played at all times.

You are on Step(s) (To the Four Legged Fighter). Skip to the next section.

Step(s) (To the Four Legged Fighter)

• There is a/are step(s) located after the entrance corridor.
• The step(s) is/are used to access the main attraction space.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

You are on Four Legged Fighter. Skip to the next section.

Four Legged Fighter

• After leaving the steps the surface of the floor is stone.
• There is a doorway to the left to enter the Four Legged Fighter area.
• There are double doors that are permanently held open.
• The width of the doorway is 109cm.
• There is a large threshold to overcome at this doorway.
• After the doorway the surface of the flooring is cobbled.
• The flooring is uneven in many places and may cause a trip hazard.
• There are noises and movement in this area.
• Lighting levels are low to moderate.

You are on Attraction Space(s) (Four Legged Fighter to the Porters Guard). Skip to the next section.

Attraction Space(s) (Four Legged Fighter to the Porters Guard)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is concrete.
• There is not seating available within the attraction space.
• There is a one-way route through this space.
• The attraction space does play background music/noise.
• Throughout the space there are some very slight slopes to overcome.
  The majority of the space is dimly lit but some areas are brighter.
  There are selfie points.
  The selfie point controls are 64cm high.
  The selfie point screen is between 70cm and 165cm high.
• The lighting levels in this area are low to moderate.
• After the Four Legged Fighter there are two walkways.
  The walkway to the right has a very large threshold to overcome.
  This can be avoided by using the walkway to the left where the threshold is shallower.
  There are a number of small thresholds to overcome at doorways along the route.

You are on Step(s) (Porters Guard to the Cannon Room). Skip to the next section.

Step(s) (Porters Guard to the Cannon Room)

• There is a/are step(s) located before entering the Cannon Room.
• The step(s) is/are used to access the upper and lower floor of the attraction.
• There is/are 8 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

You are on Attraction Space(s) (Cannon Room to the Treasure Maker). Skip to the next section.

Attraction Space(s) (Cannon Room to the Treasure Maker)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is stone.
• There is not seating available within the attraction space.
• There is a one-way route through this space.
• The attraction space does play background music/noise.
• The lighting levels in this area are low to moderate.
• There are some narrow walkways along the route.
  There are slight slopes along sections of the route.
  Lighting is mostly low except for the Women of the Wardrobe section.

You are on Step(s) (The Treasure Maker to Final Duties). Skip to the next section.

Step(s) (The Treasure Maker to Final Duties)

• There is a/are step(s) located at the end of the corridor after the Treasure Maker.
• The step(s) is/are used to access the last room in the attraction space and the exit.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 10cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Attraction Space(s) (Final Duties to The Kingmaker Shop). Skip to the next section.

Attraction Space(s) (Final Duties to The Kingmaker Shop)

• There is step free access throughout this attraction space.
• The type of flooring in the attraction space is tiles.
• There is seating available within the attraction space.
• There is bench seating available.
• There is a one-way route through this space.
• Information in this area is presented by: information board.
• The attraction space does play background music/noise.
• There is a good colour contrast between the walls and the floor in this area.
• The lighting levels in this area are moderate to good.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• Some aisles are obstructed by product stands. These are on wheels and can be moved if necessary.
• The type of flooring is stone.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• The till(s) is/are located at the rear of the shop.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is/are placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 113cm.
• There is a lowered section at the till(s).
• The height of the lowered section is 88cm.
• There is not a clear knee recess beneath the lowered section of the till(s).
• There is not a hearing assistance system at the till(s).

You are on Step(s) (Left - Steps to the Standard Toilets, Kingmaker Shop and Undercroft Café). Skip to the next section.

Step(s) (Left - Steps to the Standard Toilets, Kingmaker Shop and Undercroft Café)

• There is a/are step(s) located before the entrance.
• There is/are 15 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• Some of the steps have faded marking on them.
  The depth of the steps varies in places.
  There is a doorway at the steps.
  The door is a single door that is permanently held open.
  The width of the door is 90cm. The handrail is on the right going down, and then on the left going down.

You are on Exit Point (Kingmaker Shop). Skip to the next section.

Exit Point (Kingmaker Shop)

• This ride/attraction exit point is not signed.

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• Exit Point View
  • There is step-free access at this exit point.
  • This exit point is an open doorway.
  • The exit point does/do contrast visually with its immediate surroundings.
  • The exit point opening width is 74cm.
  • The usual exit is through The Kingmaker Shop which is detailed above.
    When The Kingmaker Shop is closed, there is an alternative stepped exit to the right (photographs 4 and 5).