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The Kingmaker Shop

Warwick Castle, Warwick, Warwickshire, CV34 6AH

Access Guide

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Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Summary

  • The Kingmaker Shop is located at the rear of the Castle Courtyard, in the Undercroft.
  • For the Castle Courtyard Access Guide please click here (new tab).
  • There is only stepped access to The Kingmaker Shop, if you wish to purchase any of the items which are only sold in this shop like pistols and swords, please speak to member of staff who will be able to make alternative arrangements.
  • The nearest changing places is located to the right of the Conservatory Tea House.
  • For more information on the changing places please click here (new tab).
  • The nearest accessible toilet is located within the Great Hall and State Rooms, ahead as you enter from the accessible entrance.
  • The nearest standard toilets are located at the rear of the castle courtyard, in the Undercroft, there is stepped only access to these toilets.

Step(s) (Left - Steps to the Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located before the entrance.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Some of the steps have faded marking on them.
    The depth of the steps varies in places.
    There is a doorway at the steps.
    The door is a single door that is permanently held open.
    The width of the door is 90cm. The handrail is on the right going down, and then on the left going down.

Step(s) (Right - Steps to Standard Toilets, Kingmaker Shop and Undercroft Café)

  • There is a/are step(s) located to the right of the Castle Courtyard.
  • There is/are 11 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 25cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Entrance

  • Entrance View
    • This information is for the entrance located before the corridor to the shop.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Kingmaker Shop'.
    • There is stepped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 142cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 90cm.
    • There is a slope with a very easy incline.
  • Step(s) View
    • The step(s) is/are located immediately after the shop entrance.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going down the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Shop

  • The majority of aisle widths are 150cm+.
  • Some aisles are obstructed by product stands. These are on wheels and can be moved if necessary.
  • The type of flooring is stone.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • The till(s) is/are located at the rear of the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is/are placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 113cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 88cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).