Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open 06:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks Coffee is located on the left as you enter the services building.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Entrance (Entrance Only)
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Entrance
View
- This information is for the entrance located on the left as you enter the services building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Starbucks Entrance Only'.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 154cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- As you enter please order and pay from the counter to the left, and then go to the counter to the right to collect your order.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 125cm.
- A handheld hand sanitiser is located on the condiment bar opposite the Starbucks counter.
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Service Counter
View
- The height of the counter is 115cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 89cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is not a moveable card machine available for payment.
- The lighting levels are varied.
Seating Area
- The seating area is located ahead and to the left as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 66cm.
- The distance between the floor and the underside of the highest table is 106cm.
- The standard height for the underside of tables is 70cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are varied.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.
- There are plug sockets available throughout the seating areas.