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Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Assistance can be obtained from WHSmith or Starbucks.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, a car wash, cash machines, free WiFi and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; baby changing facilities, standard toilets, shower facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
• Shops View
  • The following shops are available here; WHSmith and Waitrose.
  • For the WHSmith - M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Waitrose - M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Starbucks, Subway and Burger King.
  • For the Starbucks - M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Burger King - M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Subway - M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Ramada.

You are on Getting Here. Skip to the next section.

Getting Here

• The motorway services are located directly off the M1 between Junctions 2 and 4, with Watford to the north and London to the south.
• There is signage along the motorway indicating the distance to the services.
• The car park has 6 Blue Badge parking bays, 4 electric charging points and a number of standard parking bays.
• Additional parking is available at the petrol station.
• There is ample coach parking available at the services.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; a cash machine and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located at the front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is signage available to direct users to the Blue Badge parking bays.
  • There is/are 7 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 490cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and throughout the car park.
  • Payment signs are located on the approach to the main entrance.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
• Access from the Car Park View
  • Pedestrian walkways are not available in the car park.
  • The nearest designated Blue Badge parking bay is approximately 27m from the main entrance.
  • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Rapid charging is available.
  • The electric vehicle charging point(s) is/are located at the right of the car park as you face the entrance to the services building.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 265cm x 380cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 144cm to 153cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made over the phone and via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Ramp(s) or Slope(s) (From Car Park). Skip to the next section.

Ramp(s) or Slope(s) (From Car Park)

• There is a ramp/slope located from the car park to the main entrance approach.
• The ramp/slope is used to access the services.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'WELCOME BREAK'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 269cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 132cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 130cm.
  • The height of the bollard(s) is 85cm.
  • The bollards do contrast visually with the paving.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 77cm.
  • At the second set of doors, there is another door to the left with the same specifications as the door surveyed.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • Entering and exiting is via the same doorway area which is divided in half, one side for entering, one side for exiting.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are mats on the floor that might be perceived as holes.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located ahead and to the right after you enter, next to WHSmith and Welcome Break Gaming Zone 1.
  • The controls/screen heights of the cash machine(s) vary between 97cm and 122cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitisers range between 85cm and 123cm.
  • There is a hand sanitiser to the right as you enter the first set of doors, and another outside Waitrose and next to the cash machine.
• Signage View
  • There is directional signage, signage for the shop(s)/restaurant(s), overhead written signage and overhead pictorial signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located ahead and to the left as you enter the services building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables, bench seats and chairs without armrests available.
• Some chairs are fixed to the floor.
• Some tables are fixed to the floor.
• The distance between the floor and the underside of the lowest table is 66cm.
• The distance between the floor and the underside of the highest table is 106cm.
• The standard height for the underside of tables is 70cm.
• Music is played everywhere.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Lighting levels are varied.
• There is a/are hand sanitiser(s) in this area.
• The height of the hand sanitiser(s) is/are 85cm.
• There are plug sockets available throughout the seating areas.

You are on Seating Area (Outside Seating). Skip to the next section.

Seating Area (Outside Seating)

• The seating area is located outside the main entrance and the grassy area to the right as you face the main entrance.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables, a mixture of chairs with and without armrests and picnic tables with fixed seating available.
• Some chairs are fixed to tables.
• Some tables are fixed to the floor.
• The distance between the floor and the underside of the lowest table is 68cm.
• The distance between the floor and the underside of the highest table is 70cm.
• The standard height for the underside of tables is 74cm.
• The surface height of the tables is 76cm.
• Lighting levels are moderate to good.

You are on Ramp(s) / Slope(s) and Step(s) (Access to Toilets). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Toilets)

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• Ramp / Slope View
  • There is a ramp/slope located ahead and to the right as you enter the services building main entrance.
  • The ramp/slope is used to access the accessible toilet, standard toilets and parent and baby room.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located ahead and to the right as you enter the services building.
  • The step(s) is/are used to access the accessible toilet, standard toilets and parent and baby room.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right after you enter the services building.
  • This accessible toilet is approximately 14m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Disabled Toilet'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 212cm x 215cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 175cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm.
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 98cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 98cm.
  • The contrast between the hand dryer and the wall is poor.
  • There is not a hand sanitiser.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located ahead and to the right after you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 22m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located ahead and to the right after you enter the services building.
• The parent and baby room is approximately 13m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The signage says 'For Customers With Children'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 73cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 98cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is not a hand sanitiser.

You are on Standard Shower (Female). Skip to the next section.

Standard Shower (Female)

• The shower facilities are located to the left as you enter the female standard toilets.
• The shower facilities are approximately 22m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial and written text signage on or near the shower door.
• The signage says 'Ladies Shower'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 64cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are moderate to good.
• The lighting is activated by a sensor.
• There is level access from the corridor into the shower.
• There is a push button, 120cm from the shower floor, to activate the shower.

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located to the right as you enter the male standard toilets.
• The shower facilities are approximately 22m from the main entrance.
• There is stepped access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 68cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are moderate to good.
• The lighting is activated by a sensor.
• As you enter there is a step in the doorway which is 17cm in height and not well marked out.
  The shower is ahead with a push button that is 120cm in height to activate.
  There is a bench seat on the left as you enter to change.
• There is a similar shower to the rear of the standard toilets.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• People exit the building using the fire exits or main entrance.
• There is an external emergency meeting point.
• The external emergency meeting point is located outside in the car park near the Blue Badge bays, or at the rear of the services building if you cannot reach the car park.

You are on Hidden Disabilities Sunflower. Skip to the next section.

Hidden Disabilities Sunflower

• The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).