Access Guide
Summary
-
Getting Help and Assistance
View
- Subway is open 07:00 - 19:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- Subway is located on the left as you enter the services building.
- There is step-free access to Subway.
- The entrance area is clearly signed.
- For the M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a counter where food and drink can be ordered and a self service counter.
- Please order from the right side of the counter and then pay and collect on the left side of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
-
Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
-
Service Counter
View
- The height of the counter is 87cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is not a moveable card machine available for payment.
- The lighting levels are good.
-
Self-Service Counter
View
- The height of the self-service counter is 87cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
Seating Area
- The seating area is located ahead and to the left as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are coffee tables, chairs without armrests, armchairs, tables and sofas available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 66cm.
- The distance between the floor and the underside of the highest table is 106cm.
- The standard height for the underside of tables is 70cm.
- The surface height of the lowest table is 50cm.
- The surface height of the tables is 76cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are varied.
- There are plug sockets available throughout the seating areas.
