Access Guide

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Summary

Getting Help and Assistance View
- Subway is open 07:00 - 20:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Subway is located on the left as you enter the services building.
- There is step-free access to Subway.
- The entrance area is clearly signed.
- For the M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Please order from the right side of the counter and then pay and collect on the left side of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 87cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is not a moveable card machine available for payment.
- The lighting levels are good.
Self-Service Counter View
- The height of the self-service counter is 87cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.

The seating area is located ahead and to the left as you enter the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables, bench seats and chairs without armrests available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The distance between the floor and the underside of the lowest table is 66cm.
The distance between the floor and the underside of the highest table is 106cm.
The standard height for the underside of tables is 70cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are varied.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitiser(s) is/are 85cm.
There are plug sockets available throughout the seating areas.