Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- WHSmith is located to the left as you enter the services building, next to Waitrose.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located on the right as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are not accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 103cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
- There are 2 Starbucks self-service counters. They are 90cm in height, and the height of the controls range from 126cm -146cm.