Access Guide
Summary
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Getting Help and Assistance
View
- Waitrose is open 07:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Waitrose is located ahead as you enter the services building.
- There is step-free access to Waitrose.
- The entrance area is not clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M1 - London Gateway Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There are some aisles where product bins may slightly overlap into the aisles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 100cm.
- The hand sanitiser is located to the right before you enter Waitrose. It is next to the cash machine. The is another hand sanitiser located on the Starbucks coffee counter. It is at a height of 120cm.
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Till(s)
View
- The till(s) is/are located to the left as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are not accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 70cm.
- There is not a hearing assistance system at the till(s).