Access Guide
Summary
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Getting Help and Assistance
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- Opening times are 05:00 - 20:00 daily, but may be closed during less busy periods.
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
- Customers can ask if the BSL trained staff member is on duty.
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Access
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- Starbucks (Main Seating Area) is located ahead and left after the main entrance, after the Starbucks Lounge, and before KFC.
- There is step-free access to Starbucks (Main Seating Area).
- The entrance area is clearly signed.
- For the M3 - Fleet Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located to the right from the services building front entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Orders are placed and paid for to the right of the counter.
Complete orders are announced and collected from the left of the counter. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold drinks and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 92cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located ahead from the services building front entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests, bench seats, high tables, tables, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.