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M3 - Fleet Services - Northbound - Welcome Break

M3 - Junction 4a/5, Fleet, Hampshire, GU51 1AA

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Access Guide

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Summary

Getting Here

  • The northbound services are located directly off the M1 between junctions 4a and 5.
    There is signage along the motorway indicating the distance to the services.
  • The car park has 14 Blue Badge parking bays, 16 electric vehicle charging points (8 for Tesla, 4 for Gridserve, 4 for Applegreen Electric), and a high number of standard parking bays.
    The Applegreen Electric electric vehicle charging points were not operational at the time of survey.
  • There is limited standard parking bays at the petrol station to the left of the petrol station shop.
  • Coach parking is available at the rear of the main services building.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the services building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 14 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 485cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • You can pay for parking by using the Pay By Phone app or by calling 0330 400 7275.
      You can also pay for parking at WHSmith or the Petrol Station.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
    • The nearest designated Blue Badge parking bay is approximately 20m from the services building front entrance.
    • There are slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Tesla)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Tesla.
    • Supercharged (Tesla) charging is available.
    • The electric vehicle charging point(s) is/are located on the right hand side of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 8 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 280cm x 460cm.
    • The charging point(s) is/are located to the rear as you approach the bay(s).
    • The height of the electric vehicle charging point nozzle slot is 135cm.
    • An online account is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are not provided.
    • Payment for charging is made via your Tesla account.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Rapid and fast charging is available.
    • The electric vehicle charging point(s) is/are located to the right of the main services building.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services, or going in and asking for help.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 470cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 145cm to 154cm.
    • The height of the electric vehicle charging point nozzle slot is 105cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).
    • For more information and a guide to electric vehicle charging please click here.

Electric Vehicle Charging Points (Applegreen Electric)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is applegreen electric.
    • The electric vehicle charging point(s) is/are located to the right of the car park as you enter.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 288cm x 420cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height of the electric vehicle charging point nozzle slot is 120cm.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
  • Comments View
    • The electric vehicle charging points were not in operation at the time of survey.

Outdoor Seating

  • The outdoor seating is located to the left hand side of the building.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 66cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • There are also picnic benches.
  • Some chairs are permanently fixed.
  • No tables are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is tarmac.
  • The flooring where the picnic benches are is compacted earth.

Ramp(s) / Slope(s) and Step(s) (Outdoor Seating)

  • Ramp / Slope View
    • There is a ramp/slope located in front of the outdoor seating area.
    • The ramp/slope is used to access the outdoor seating area and side entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located in front of the outdoor seating area.
    • The step(s) is/are used to access the outdoor seating area and side entrance.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Front Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome Break'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 163cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 163cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the services building entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the services building entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • As you face the stairs going up, the left hand side is for going up, the right hand side is for going down.

Outside Access (Side Entrance)

  • Entrance View
    • This information is for the entrance located to the side of the services building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 118cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the services building side entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the services building side entrance.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Stairs (Link Bridge)

  • The stairs are located to the right of the services building main entrance.
  • All floors are accessible by these stairs.
  • There are 21 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are good.
  • The services which are not accessible include; the Southbound services.

Link Bridge (The Scott Mills Bridge)

  • Access and Circulation View
    • The link bridge is internal.
    • There is stepped access to the bridge.
    • There is step-free access along the bridge.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is written signage available throughout.
    • The colour, design and typeface of signs is consistent throughout the building.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are mats on the floor that might be perceived as holes.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • The cash machine(s) is/are located near the toilets.
    • The controls/screen heights of the cash machine(s) vary between 98cm and 120cm.
  • Signage View
    • There is directional signage and an information board available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area

  • The seating area is located ahead from the services building front entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are a mixture of chairs with and without armrests, bench seats, high tables, tables, high stools and chairs without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 72cm.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the right from the services building front entrance.
    • This accessible toilet is approximately 22m from the services building front entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is poor.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is poor.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 190cm x 215cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 122cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 172cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm.
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the right from the services building front entrance.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 22m from the services building front entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Toilet Facilities 2 View
    • The female toilet is located to the right from the services building front entrance.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 27m from the services building front entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.

Parent and Baby Room

  • The parent and baby room is located to the right from the services building front entrance.
  • The parent and baby room is approximately 22m from the services building front entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 66cm.
  • The contrast between the external door(s) and wall(s) is fair.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 81cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are low to moderate.
  • The lighting is permanent.
  • There is not a hand sanitiser.
  • The height of the wall mounted baby chair is 77cm.

Standard Shower

  • The shower facilities are located to the right from the services building front entrance.
  • The shower facilities are approximately 26m from the services building front entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is level access to the showers.
  • The height of the wash basin is 86cm.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the entrances/exits.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located in the coach parking.

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