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Welcome Break Petrol Station - M3 - Fleet Services - Northbound - Welcome Break

M3 - Fleet Services - Northbound - Welcome Break, M3 - Junction 4a/5, Fleet, Hampshire, GU51 1AA

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are not available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made in the shop.
  • For the M3 - Fleet Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).

Getting Here

  • The northbound services are located directly off the M1 between junctions 4a and 5.
    There is signage along the motorway indicating the distance to the services.
  • The car park has 14 Blue Badge parking bays, 16 electric vehicle charging points (8 for Tesla, 4 for Gridserve, 4 for Applegreen Electric), and a high number of standard parking bays.
    The Applegreen Electric electric vehicle charging points were not operational at the time of survey.
  • There is limited standard parking bays at the petrol station to the left of the petrol station shop.
  • Coach parking is available at the rear of the main services building.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can beep the horn or by going inside the shop.
    ServiceCall can also be used.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; ServiceCall.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 95cm.

Parking

  • Parking View
    • The car park is located to the left of the petrol station shop.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is not lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • The car park is free for all users.
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.

ATM(s)

  • The ATM(s) is/are located to the left hand side of the petrol station shop.
  • The ATM(s) is/are 3m from the shop entrance.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 77cm.
  • The height of the bollard(s) is 104cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 100cm and 118cm.
  • There is not a lowered ATM available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on the left hand side of the shop.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 86cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the shop entrance.
    • The gradient of the ramp/slope is steep.

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Music is played in some areas.
    • There are hand sanitisers.
    • The height of the hand sanitiser(s) is/are 86cm.
  • Till(s) View
    • The till(s) is/are located to the right from the entrance.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are not clearly signed.
    • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 110cm.
    • There is a lowered section at the till(s).
    • The height of the lowered section is 86cm.
    • There is not a clear knee recess beneath the lowered section of the till(s).
    • There is not a hearing assistance system at the till(s).
    • The lowered counter section is the hot food counter, to the left of the tillpoint.

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Customers place, pay and collect their order at the counter.
    • Menu types include; picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot food.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • Music is played in some areas.
    • There is not a hearing assistance system .
  • Service Counter View
    • The height of the counter is 86cm.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located ahead from the shop entrance.
    • This accessible toilet is approximately 7m from the shop entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm.
    • The contrast between the internal door(s) and wall(s) is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 137cm x 187cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 66cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 97cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 114cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm.
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.
  • Comments View
    • The door to access the toilet area is single, light and opens away from you (push).
    • The width of the door is 76cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located ahead from the shop entrance.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 8m from the shop entrance.
    • There is pictorial signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is good.
    • The contrast between the internal toilet door(s) and wall(s) is poor.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • The door to access the toilet area is single, light and opens away from you (push).
      The width of the door is 76cm.
      The female standard toilets are shown in photographs 2 to 5.
      The male standard toilets are shown in photographs 6 to 8.