Access Guide
Summary
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Getting Help and Assistance
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- Opening times are:
11:30 - 21:00 Monday to Friday
11:30 - 22:00 Saturday and Sunday. - There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/02/2023.
- The hearing assistance system was working at the time of testing.
- Opening times are:
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Access
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- Pizza Express is located to the right of the services building side entrance.
- There is step-free access to Pizza Express.
- The entrance area is clearly signed.
- There is a small lip on the threshold of this entrance area, with a height of 2cm or below.
- The doors at the entrance are double, heavy and open towards you (pull). The width of the doors are 150cm.
- For the M3 - Fleet Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear of the services building, between Burger King and Subway.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located inside Pizza Express.
- For detailed information about the toilet facilities please click here (new tab).
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Entrance
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Entrance
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- This information is for the entrance located just inside the entrance to the main services.
- The entrance area/door is clearly signed.
- This entrance is signed with 'PIZZAEXPRESS'.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 164cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Outside Access (Outdoor Seating)
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Entrance
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- This information is for the entrance located to the rear of the restaurant.
- The entrance area/door is clearly signed.
- This entrance is signed with 'PIZZAEXPRESS'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 143cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Seating Area (Outside)
- The seating area is located to the rear of the restaurant, through the doors.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats and chairs with armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
Eating / Drinking
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Service and Menus
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- There is full table service.
- Staff can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Italian pizza.
- The type of food served here is Italian.
- Takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/03/2023.
- The hearing assistance system was working at the time of testing.
- There is a portable card machine available for payment.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 86cm.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, long tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 71cm.
- The distance between the floor and the underside of the highest table is 75cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located to the left from the entrance.
- This accessible toilet is approximately 10m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 75cm.
- The contrast between the internal door(s) and wall(s) is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
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- The dimensions of the accessible toilet are 152cm x 230cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 85cm and 156cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm.
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Comments
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- The accessible toilet also acts as the standard male and female toilet.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located to the far left corner of the restaurant.
- This accessible toilet is approximately 16m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 76cm.
- The contrast between the internal door(s) and wall(s) is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
View
- The dimensions of the accessible toilet are 150cm x 260cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 85cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm.
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 89cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 80cm.
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Comments
View
- The accessible toilet also acts as the standard male and female toilet.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located as shared facilities within the accessible toilets inside the venue.