Access Guide
Summary
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Getting Help and Assistance
View
- KFC is open 11:00 - 21:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- KFC is located to the far right as you enter the services building.
- There is step-free access to KFC.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M42 - Hopwood Park Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located ahead as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Please order and pay via the touchscreens or from the right side of the counter and collect your order from the counter on the left.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 81cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 145cm from the floor.
- The lowest height of the touchscreen card machines is 90cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
- At time of survey the touchscreens were not in use.
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Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 95cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area
- The seating area is located on the right as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 98cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the highest table is 102cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are varied.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 81cm and 120cm.