Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open 07:00 - 17:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the first floor.
- The entrance area is clearly signed.
- Access is via stairs or escalator.
- For the M42 - Hopwood Park Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located ahead as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Please order and pay at the counter to the right and collect your order from the counter on the left.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 116cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 85cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- In this area there are tables, high tables, long tables, stools, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 98cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the highest table is 102cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are low to moderate.
- Access to the additional seating area is via 2 steps at the rear of the seating area.
- The steps detailed above are 18cm in height, not clearly marked and do not have handrails.
There are also 2 steps to access some additional seating opposite the counter.
The steps are 18cm in height, not clearly marked and do not have handrails.