Access Guide

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Summary

Getting Help and Assistance View
- Opening hours are - 7am - 7pm (Mon), 8am - 7pm (Tues - Thurs), 7am - 9pm (Fri - Sat), 8am - 9pm (Sun).
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Subway is located to the right as you enter the services building.
- There is step-free access to Subway.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M42 - Hopwood Park Services - Welcome Break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located ahead you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers order at the counter to the right and collect the order from the counter to the left.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 81cm.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
- A self-service drinks machine is to the left of the counter.
Self-Service Counter View
- The height of the self-service counter is 90cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.

The seating area is located on the right as you enter the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The distance between the floor and the underside of the lowest table is 73cm.
The distance between the floor and the underside of the highest table is 98cm.
The standard height for the underside of tables is 73cm.
The surface height of the highest table is 102cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are varied.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitisers range between 81cm and 120cm.