Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop.
- Payment at the petrol station during the night can be made in the shop.
- For the M42 - Hopwood Park Services - Welcome Break AccessAble Access Guide please click here (new tab).
Getting Here
- The motorway services are located directly off the M42 at Junction 2.
- Birmingham is to the north and Bromsgrove is to the west.
There are close links to the M5 and M40. - There is signage along the motorway indicating the distance to the services.
- The car park has 15 Blue Badge parking bays, 3 Ecotricity electric charging points, 16 Tesla charging points, parent and child parking bays and a number of standard parking bays.
- Additional parking is available at the petrol station.
- Parking for coaches is to the southern end of the car park, away from the services building.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- If assistance is required please signal by beeping the car horn or flashing the headlights.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 90cm.
Parking
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Parking
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- The car park is located on the left as you face the shop entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is not a/are not Blue Badge parking bay(s) available.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- Payment for parking can also be made in WHSmith.
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
ATM(s)
- The ATM(s) is/are located on the left as you face the shop entrance.
- The ATM(s) is/are 8m from the shop entrance.
- The controls/screen heights vary between 95cm and 130cm.
- There is not a lowered ATM available.
Outside Access (Shop Entrance)
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Entrance
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- This information is for the entrance located at the front of the shop.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome Break'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 115cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Shop
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Circulation
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- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 81cm.
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Till(s)
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- The till(s) is/are located on the far right as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 110cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 84cm.
- There is not a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).
Seating Area
- The seating area is located ahead as you enter the shop.
- There is stepped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, armchairs, coffee tables and sofas available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 50cm.
- The distance between the floor and the underside of the highest table is 55cm.
- The standard height for the underside of tables is 50cm.
- Music is played everywhere.
- Lighting levels are low to moderate.
Step(s) (Seating Area)
- There is a/are step(s) located ahead as you enter from the shop entrance.
- The step(s) is/are used to access seating area.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located on the left as you enter the shop.
- This accessible toilet is approximately 12m from the shop entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the shop counter.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Toilets'.
- The contrast between the external door(s) and wall(s) is fair.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 88cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 205cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 84cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 45cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 80cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 155cm.
- The contrast between the towel dispenser and the wall is fair.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 94cm.
- The contrast between the hand dryer and the wall is poor.
- There is not a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 92cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the left as you enter the shop.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 14m from the shop entrance.
- There is pictorial and written text signage on or near the toilet entrance.
- The contrast between the external toilet door(s) and wall(s) is poor.
- The contrast between the internal toilet door(s) and wall(s) is good.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.