Access Guide
Summary
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Getting Help and Assistance
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- This venue is open from 06:00 to 21:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Starbucks is located to the right after you enter from the stepped entrance, before the steps.
- There is step-free access to Starbucks, but access to the rest of the services is via the steps or the steep ramp at the side entrance.
- The entrance area is clearly signed.
- For thehttps://www.accessable.co.uk/welcome-break/m5-gordano-services-welcome-break/access-guides/m5-gordano-services-welcome-break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the right after you enter.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the right after you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers make their orders at the counter and staff inform them when it is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 108cm.
- The height of the lowered section at the counter is 91cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The surface height of the highest table is 106cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.