Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

M5 - Gordano Services - Welcome Break

M5 Junction 19, Portbury, Bristol, BS20 7XG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Here

  • The services are located on the M5 off Junction 19.
  • After exiting the M5 Southbound at Junction 19, take the first exit on the roundabout.
  • After exiting the M5 Northbound at Junction 19, take the fourth exit on the roundabout.
  • There is a clear signage along the motorway indicating the distance to the services.
  • There are 8 Blue badge bays, several parent and child bays and numerous standard parking bays available in the car park.
  • Additional parking is available outside the hotel.
  • There is a coach parking available at the rear of the services.

Petrol Station

Parking

  • Parking View
    • The car park is located at the front of the services.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Additional parking is available outside the hotel.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 8 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) markings are faded.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are located around the edges of the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made via an app/online.
    • To see the parking charges please click here (opens new tab).
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Tesla)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Tesla.
    • Supercharged (Tesla) charging is available.
    • The electric vehicle charging point(s) is/are located to the left of the car park at the rear.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith .
    • There is/are 8 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 260cm x 400cm.
    • The charging point(s) is/are located to the rear as you approach the bay(s).
    • The height range of the electric vehicle charging point nozzle slot is 130cm to 140cm.
    • Payment for charging is made via your Tesla account.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (GRIDSERVE)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is GRIDSERVE.
    • The electric vehicle charging point(s) is/are located to the left of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith .
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 260cm x 660cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 80cm to 100cm.
    • The height range of the electric vehicle charging point nozzle slot is 120cm to 140cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45.
    • Payment signs are not provided.
    • Payment for charging is made via an app/online.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Outside Access (Ramped Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome Break - Waitrose'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 88cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
    • The steps are at the Front Entrance, to the right of this entrance.

Outside Access (Front Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome Break'.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 110cm.
    • The height of the bollard(s) is 100cm.
    • The bollards do contrast visually with the paving.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
  • Step(s) View
    • The step(s) is/are located between the first and second set of doors.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
    • The cash machine(s) is/are located just before the seating area.
    • The controls/screen heights of the cash machine(s) vary between 95cm and 120cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 107cm.
  • Signage View
    • There is signage for the shop(s)/restaurant(s) and overhead written signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area

  • The seating area is located at the centre of the services.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are high tables, tables, high stools, booths and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 72cm.
  • The surface height of the highest table is 105cm.
  • Music is played everywhere.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are moderate to good.

Changing Places

  • Location and Access View
    • The facility is located to the right after you enter.
    • The facility is approximately 15m from the entrance.
    • The facility is in addition to standard and accessible toilets.
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is good.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial and written text signage on or near the door.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 84cm.
    • The dimensions of the facility are 290cm x 440cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 80cm.
    • The transfer space on the left as you face the toilet is 175cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is poor.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is good.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 74cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 105cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 105cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is an emergency pull cord alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a/are coat hook(s).
    • The coat hooks are 105cm and 140cm from the floor.
    • There is not a hand sanitiser.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
  • Comments View
    • The toilet roll holder is on one of the drop-down rails.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the right after you enter the services.
    • This accessible toilet is approximately 14m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 95cm.
    • The contrast between the internal door(s) and wall(s) is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 257cm x 300cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 192cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 147cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm.
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 80cm.
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 77cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right after you enter.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 12m from the entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The height of the lowered wash basin is 67cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are available in the female toilets.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 90cm.

Parent and Baby Room

  • The parent and baby room is located to the right after you enter.
  • The parent and baby room is approximately 12m from the entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 80cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 75cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is twist/turn.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 102cm.
  • One baby changing room has a lever tap and the other has a push tap.

Standard Shower

  • The shower facilities are located to the right after you enter.
  • The shower facilities are approximately 12m from the entrance.
  • There is step-free access to the shower facilities.
  • A key is required for the shower facilities.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 80cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a 10cm step into the shower.

Emergency Evacuation Procedure

  • There are audio and visual alarms for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the entrances/exits.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located outside next to The Good Breakfast kiosk.