Access Guide
Summary
-
Getting Help and Assistance
View
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- The Good Breakfast is located at the rear of the venue.
- There is step-free access to The Good Breakfast.
- The entrance area is clearly signed.
- For the M5 - Gordano Services - Welcome Break AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- The Changing Places facility is located to the right after you enter.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the right after you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers make their order at the counter and staff inform them when their order is ready.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
-
Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
-
Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 84cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.