Access Guide

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Summary

Getting Help and Assistance View
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Subways is located at the rear of the venue.
- There is step-free access to Subways.
- The entrance area is clearly signed.
- For thehttps://www.accessable.co.uk/welcome-break/m5-gordano-services-welcome-break/access-guides/m5-gordano-services-welcome-break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located to the right after you enter.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the right after you enter.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers make their orders at the counter and staff inform them when their order is ready.
- Menu types include; written wall menus.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is sandwiches.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located at the centre of the services.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are high tables, tables, high stools, booths and chairs without armrests available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 72cm.
The surface height of the highest table is 105cm.
Music is played everywhere.
There is flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are moderate to good.