Access Guide
Summary
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Getting Help and Assistance
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- This venue is open from 08:00 to 20:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Subway is located at the rear of the venue.
- There is step-free access to Subway.
- The entrance area is clearly signed.
- For the M5 Gordano Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the right after you enter.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the right after you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers make their orders at the counter and staff inform them when their order is ready.
- Menu types include; written wall menus.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is sandwiches.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located at the centre of the services.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, booths, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 72cm.
- The surface height of the highest table is 105cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.