Access Guide
Summary
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Getting Help and Assistance
View
- The venue is open only at busy times of the year and the opening times may vary.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks (Large) is located on the ground floor of the services building, at the rear left of the building as you enter.
- There is step-free access to Starbucks (Large).
- The entrance area is clearly signed.
- For the M6 - Charnock Richard Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the ground floor of the services building, at the front left of the building as you enter.
- Accessible toilet facilities are located on the ground floor of the services building, along the front left corridor of the buidling as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed at the tills at the centre of the counter.
Orders are collected from the left hand side of the counter.
Order names are called out when the order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold sandwiches and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 91cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, high tables, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the lowest table is 52cm.
- The surface height of the highest table is 106cm.
- The surface height of the tables is 106cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.