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M6 - Charnock Richard Services - Northbound - Welcome Break

M6 Junction 27/28, Mill Lane, Chorley, Lancs, PR7 5LR

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Access Guide

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Summary

Getting Here

  • The northbound services are located directly off the M6 between junctions 27 and 28.
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 5 Blue Badge parking bays, 4 electric charging points, and a number of standard parking bays.
  • There are 3 additional Blue Badge bays, 12 Tesla charging points and a number standard bays outside the hotel.
  • Coach parking is available at the left hand side of the car park.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the hotel.
    • There are 3 additional Blue Badge bays and a number standard bays outside the hotel.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 5 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 472cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located around the edges of the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • To see the parking charges please click here (opens new tab).
    • Payment is made at WHSmith or the Petrol Station.
      At the time of the survey (06/04/21) the northbound WHSmith was closed.
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.
    • The nearest designated Blue Badge parking bay is approximately 8m from the entrance.
    • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located at the front left of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are signposted and have markings which are faded.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 222cm x 430cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 119cm to 132cm.
    • The height range of the electric vehicle charging point nozzle slot is 80cm to 103cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are not provided.
    • Payment for charging is made via an app/online.
    • There are 2 standard charging stations.
      The controls on the lowest station are 119cm to 132cm.
      The controls on the highest station are 131cm to 142cm.
      There is also a tap and pay charging station.
      The height of the card reader is 102cm.
      The height of the nozzle socket is 97cm.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (Tesla)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Tesla.
    • Supercharged (Tesla) charging is available.
    • The electric vehicle charging point(s) is/are located in the hotel car park, at the rear right of the services as you enter.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 12 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 268cm x 402cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point nozzle slot is 138cm to 150cm.
    • An app is required to use the charging point(s).
    • Parking charges apply after a limited time.
    • Charging for all users is limited to 45 minutes.
    • Payment signs are not provided.
    • Payment for charging is made via your Tesla account.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Seating Area (Outside)

  • The seating area is located at the front left of the building.
  • There is ramped/sloped access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are chairs without armrests, tables and picnic tables with fixed seating available.
  • Some chairs are fixed to tables.
  • Tables are not permanently fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 72cm.
  • The distance between the floor and the underside of the highest table is 75cm.
  • There is a slight (3.4 degree) slope leading into and throughout the seating area.
    The surface is concrete tiles.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome Break'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 257cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 137cm.
    • The height of the bollard(s) is 79cm.
    • The bollards do contrast visually with the paving.
    • There are 2 similar first sets of doors at this entrance, one on the right hand side of the entrance and one on the left hand side of the entrance.
      Photographs 2 and 3 show the right hand doors.
      Photographs 4 and 5 show the left hand doors.
      Photograph 7 shows the bollards at the right hand doors.
      Photograph 8 shows the bollards at the left hand doors.
      .
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • Photographs 9 and 10 show the slope in front of the right hand doors.
      Photographs 11 and 12 show the slope in front of the left hand doors.

Getting Around

  • Access and Circulation View
    • There is not step-free access throughout the building.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are mats on the floor that might be perceived as holes.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • Music is played everywhere.
    • There is a play/activity area located in the seating area at the rear of the building.
    • The cash machine(s) is/are located on the ground floor, ahead as you enter the building next to the stairs.
    • The controls/screen heights of the cash machine(s) vary between 93cm and 121cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 88cm.
  • Signage View
    • There is directional signage, signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
    • The colour, design and typeface of signs is not consistent throughout the building.

Seating Area

  • The seating area is located on the ground floor, at the rear of the building as you enter.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are coffee tables, tables, high tables, high stools and a mixture of chairs with and without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 74cm.
  • The surface height of the lowest table is 44cm.
  • The surface height of the highest table is 110cm.
  • Background music is played throughout this area.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.

Stairs (Burger King, KFC and Link Bridge)

  • The stairs are located to the centre of the building as you enter.
  • All floors are accessible by these stairs.
  • There are 32 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are moderate to good.

Escalator(s) (Burger King, KFC and Link Bridge)

  • The escalator(s) is/are located to the left as you enter.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.

Link Bridge

  • Access and Circulation View
    • The link bridge is internal.
    • There is stepped access to this floor.
    • There is step-free access along the bridge.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Background music is played throughout this area.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 88cm.
  • Signage View
    • Wayfinding signage is provided.
    • There is pictorial signage available throughout.
    • The colour, design and typeface of signs is not consistent throughout the building.
  • Services and Facilities View
    • The following catering facilities are available on the link bridge; Burger King and KFC.

Accessible Toilet (Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, at the front left of the building as you enter.
    • This accessible toilet is approximately 20m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 142cm x 176cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 97cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 169cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm.
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.

Changing Places

  • Location and Access View
    • The facility is located on the ground floor, at the front left of the building as you enter.
    • The facility is approximately 25m from the entrance.
    • The facility is in addition to standard and accessible toilets.
    • There is ramped/sloped access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is fair.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door(s) open(s) inwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 93cm.
    • The dimensions of the facility are 218cm x 568cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 65cm.
    • The transfer space on the left as you face the toilet is 92cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a spatula flush.
    • There is not a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is good.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 164cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 73cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 76cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 112cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary, non-infectious waste and pedal bin disposal units.
    • There is not an emergency pull cord alarm for the facility.
    • There is a/are coat hook(s).
    • The coat hooks are 87cm and 154cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is activated by a light switch.
    • The height of the light switch/pull cord is 123cm from floor level.

Ramp(s) or Slope(s) (Changing Place)

  • There is a ramp/slope located on the ground floor, leading to the changing place from the front left corridor.
  • The ramp/slope is used to access the changing place.
  • The gradient of the ramp/slope is steep.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 119cm.
  • The lighting levels at the ramp/slope are moderate to good.

Standard Toilet(s)

  • Toilet Facilities View
    • The female toilet is located on the ground floor, along the corridor to the left as you enter.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 10m from the entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 88cm.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • Some of the taps are sensor, others are push.
  • Toilet Facilities 2 View
    • The male toilet is located at the far end of the corridor at the front left as you enter.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 25m from the entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.

Parent and Baby Room

  • The parent and baby room is located on the ground floor, along the corridor at the front left of the building as you enter.
  • The parent and baby room is approximately 20m from the entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 92cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 87cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are low to moderate.
  • The lighting is permanent.
  • There is not a hand sanitiser.

Standard Shower

  • The shower facilities are located on the ground floor, along the corridor at the front left of the building as you enter.
  • The shower facilities are approximately 15m from the entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are low to moderate.
  • The lighting is permanent.
  • There is level access to the shower.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located at the left hand side of the car park.