Access Guide
Summary
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Getting Help and Assistance
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- The opening times for this venue are 06:000 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Starbucks is located on the ground floor of the services building, at the rear of the building as you enter.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M6 - Charnock Richard Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor of the services building, along the front left corridor as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Orders are placed at the tills at the centre of the counter.
Orders are collected from the left hand side of the counter.
Order names are called out when ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold sandwiches and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 118cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 86cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The high section is the collection point.
The low section is the order and payment point.
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Seating Area
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- There is ramped/sloped access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, high tables, long tables, bench seats, high stools and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 66cm.
- The distance between the floor and the underside of the highest table is 72cm.
- The standard height for the underside of tables is 72cm.
- The surface height of the lowest table is 43cm.
- The surface height of the highest table is 109cm.
- The surface height of the tables is 106cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.