Access Guide

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Summary

Getting Help and Assistance View
- Starbucks is open 07:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Starbucks is located on the left as you enter the services building.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M62 - Burtonwood Services - Welcome Break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located on the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers place orders at the counter then collect from the left of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system.
- There is a portable card machine available for payment.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 83cm and 85cm.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 116cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 85cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located to the left and right of the main entrance.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are coffee tables, tables, chairs with armrests and chairs without armrests available.
Chairs are not permanently fixed to the floor.
Tables are not permanently fixed to the floor.
The distance between the floor and the underside of the lowest table is 70cm.
The distance between the floor and the underside of the highest table is 74cm.
The surface height of the lowest table is 52cm.
Background music is played throughout this area.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are good.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitiser(s) is/are 85cm.