Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open 07:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the left as you enter the services building.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M62 - Burtonwood Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the right as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers place orders at the counter then collect from the left of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 83cm and 85cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 116cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 85cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located to the left and right of the main entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, coffee tables, chairs without armrests and chairs with armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The surface height of the lowest table is 52cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.