Access Guide
Summary
-
Getting Help and Assistance
View
- The opening times for this venue are Monday - Sunday 07:00 to 19:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- Subway is located at the rear right of the upper level of the services building.
- There is ramped/sloped or stepped access to Subway.
- The entrance area is clearly signed.
- For the M62 - Hartshead Moor - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located on the lower level, ahead as you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Ramp(s) or Slope(s)
- There is a ramp/slope located to the centre left as you enter the services building.
- The ramp/slope is used to access Starbucks, Subway, and the shared seating area.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up the ramp.
- The ramp does not have resting areas.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
Step(s)
- There is a/are step(s) located to the centre left of the services building as you enter.
- The step(s) is/are used to access Starbucks, Subway, and the shared seating area.
- There is/are 9 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Eating / Drinking
-
Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed at the right hand side of the counter and paid for and collected at the left hand side of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold subs and salads.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
-
Service Counter
View
- The height of the counter is 92cm.
- There is a lowered section of the counter.
- The height of the tray counter/rail is 85cm.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
- A self-service drinks machine is to the left of the service counter.
It is placed on a counter with a height of 92cm.
-
Seating Area
View
- The height between the floor and the underside of the lowest table is 60cm.
- The distance between the floor and the underside of the highest table is 73cm.
Seating Area
- The seating area is located on the upper level, to the rear of the services building.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high stools, a mixture of chairs with and without armrests and high tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 64cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The surface height of the tables is 101cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- Access to the additional seating area is via 4 clearly marked deep (18cm) steps with a handrail on the right.
- There are similar steps to access the seating area without handrails.