You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Assistance can be obtained from WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi, a first aid point and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; baby changing facilities, standard toilets, an accessible toilet and shower facilities.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas surrounding the car park.
• Shops View
  • The following shops are available here; WHSmith.
  • For the WHSmith - M62 - Hartshead Moor - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Starbucks, and Subway.
  • For the Burger King - M62 - Hartshead Moor - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Starbucks - M62 - Hartshead Moor - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Subway - M62 - Hartshead Moor - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Days Inn.
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an external bridge.
  • The following services are available at the adjoining motorway services; a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M62 - Hartshead Moor - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The eastbound services are located directly off the M62 between junctions 25 and 26.
• There is signage along the motorway indicating the distance to the services.
• The car park has 6 Blue Badge parking bays, 1 Ecotricity electric charging point, 1 Tesla Blue Badge electric charging point, 7 Tesla standard electric charging points, and a number of standard parking bays.
• Coach parking is available at the left hand side of the building.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; accessible and standard toilet facilities and a cash machine.
• A standard shower facility is also available at the petrol station.
  The shower facility is not step-free.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located in front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 226cm x 530cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
  • The marked zones around the Blue Badge parking bays have a width of 114cm.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made via an app/online.
  • Payment can also be made at WHSmith or the petrol station.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
  • The pedestrian crossing has a mixture of level access and dropped kerbs and has a dropped kerb leading to the approach to the building.
  • Not all pedestrian crossings have tactile paving on both sides.
  • The nearest designated Blue Badge parking bay is approximately 14m from the entrance.
  • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).
  • The pedestrian crossing has a level change without dropped kerb at the Blue Badge bays and a dropped kerb without tactile paving leading to the approach to the building.
    The nearest 2 Blue Badge bays do not require use of the pedestrian crossing.

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the front of the car park, next to the Blue Badge bays.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 1 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 224cm x 525cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 123cm to 141cm.
  • The height of the electric vehicle charging point nozzle slot is 113cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 mins.
  • Payment signs are not provided.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Electric Vehicle Charging Points (Tesla). Skip to the next section.

Electric Vehicle Charging Points (Tesla)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Tesla.
  • Supercharged (Tesla) charging is available.
  • The electric vehicle charging point(s) is/are located to the left as you enter the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 7 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 264cm x 440cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height of the electric vehicle charging point nozzle slot is 142cm.
  • An online account is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are not provided.
  • Payment for charging is made via your Tesla account.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is a/are designated electric vehicle charging point(s) available for Blue Badge holders.
  • The provider of the charging point(s) is Tesla.
  • Supercharged (Tesla) charging is available.
  • The designated Blue Badge electric vehicle charging point(s) is/are located to the front of the Tesla charging area.
  • Staff are able to provide assistance with the designated Blue Badge electric vehicle charging point(s).
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 1 designated Blue Badge electric vehicle charging point(s).
  • The designated Blue Badge electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge electric vehicle charging bay(s) surveyed are 264cm x 432cm.
  • The charging point(s) is/are located to the front as you approach the designated bay(s).
  • The height of the designated Blue Badge electric vehicle charging point nozzle slot is 142cm.
  • An online account is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are not provided.
  • Payment for charging is made via your Tesla account.
  • At the time of the survey these bays were being installed and photographs could not be taken to show the charging nozzles.

You are on Link Bridge (To / From The Eastbound Services). Skip to the next section.

Link Bridge (To / From The Eastbound Services)

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• Access and Circulation View
  • The link bridge is external.
  • There is ramped/sloped access to the bridge.
  • There is step-free access along the bridge.
  • The tarmac surface of the link bridge is uneven in places.

You are on Ramp(s) or Slope(s) (Link Bridge). Skip to the next section.

Ramp(s) or Slope(s) (Link Bridge)

• There is a ramp/slope located leading to the link bridge.
• The ramp/slope is used to access the link bridge.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 120cm.
• The ramp does not have resting areas.
• The steep gradient is located at the westbound side of the link bridge.
  There is a slight gradient located at the eastbound side of the link bridge.
  There is a very slight gradient on the link bridge.
  The surface of the footpaths leading to the link bridge on both sides is tarmac and uneven in places
  The ramp/slope does bypass the steps on the Eastbound site.

You are on Step(s) (Link Bridge). Skip to the next section.

Step(s) (Link Bridge)

• There is a/are step(s) located on the eastbound side of the link bridge.
• The step(s) is/are used to access the link bridge.
• There is/are 25 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 61cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Seating Area (Outside Front). Skip to the next section.

Seating Area (Outside Front)

• The seating area is located to the front of the services building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables with fixed seating available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 70cm.
• The distance between the floor and the underside of the highest table is 72cm.
• The standard height for the underside of tables is 70cm.
• Access to the additional seating area is via 2 deep (25cm) steps without handrails.
• The surface of the seating area is concrete paving tiles.

You are on Seating Area (Outside Upper Left). Skip to the next section.

Seating Area (Outside Upper Left)

• The seating area is located to the left of the services building.
• There is ramped/sloped and stepped access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables with fixed seating, chairs without armrests and tables available.
• Some chairs are fixed to tables.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 66cm.
• The distance between the floor and the underside of the highest table is 71cm.
• The standard height for the underside of tables is 66cm.
• The surface of the seating area is grass.

You are on Ramp(s) / Slope(s) and Step(s) (Upper Left Seating Area). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Upper Left Seating Area)

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• Ramp / Slope View
  • There is a ramp/slope located outside the building, to the front left, between the 2 sets of steps in this area.
  • The ramp/slope is used to access the upper left seating area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 141cm.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • There is a/are step(s) located outside the building, to the front left.
  • The step(s) is/are used to access the upper left seating area.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The steps are separated by the ramp. There are 3 steps in front of the ramp, and 5 steps beyond the ramp. The going on the bottom 3 steps is 25cm.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located to the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome Break'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 87cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the services building entrance.
  • The gradient of the ramp/slope is steep.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the services building entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are varied.
  • Music is played everywhere.
  • The cash machine(s) is/are located on the right of the entrance foyer, next to the male standard toilets.
  • The controls/screen heights of the cash machine(s) vary between 92cm and 123cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 87cm.
• Signage View
  • There is directional signage and signage for the shop(s)/restaurant(s) available.
  • The colour, design and typeface of signs is not consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located on the upper level, to the rear of the services building.
• There is ramped/sloped access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables, high stools, a mixture of chairs with and without armrests and high tables available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 64cm.
• The distance between the floor and the underside of the highest table is 73cm.
• The surface height of the tables is 101cm.
• Music is played everywhere.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are moderate to good.
• Access to the additional seating area is via 4 clearly marked deep (18cm) steps with a handrail on the right.
• There are similar steps to access the seating area without handrails.

You are on Ramp(s) or Slope(s). Skip to the next section.

Ramp(s) or Slope(s)

• There is a ramp/slope located to the centre left as you enter the services building.
• The ramp/slope is used to access Starbucks, Subway, and the shared seating area.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up the ramp.
• The ramp does not have resting areas.
• The lighting levels at the ramp/slope are good.
• The ramp/slope does bypass the step(s).

You are on Step(s). Skip to the next section.

Step(s)

• There is a/are step(s) located to the centre left of the services building as you enter.
• The step(s) is/are used to access Starbucks, Subway, and the shared seating area.
• There is/are 9 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Accessible Toilet (Right Transfer). Skip to the next section.

Accessible Toilet (Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the rear right of the services building.
  • This accessible toilet is approximately 16m from the services building entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door(s) and wall(s) is poor.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 84cm.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 135cm x 233cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is activated by a pull cord.
  • The height of the light switch/pull cord is 117cm from floor level.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 66cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 146cm and 156cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 86cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm.
  • The contrast between the hand dryer and the wall is poor.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 92cm.
• Comments View
  • There is a toddler seat at a height of 85cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the rear right of the services building as you enter.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 19m from the services building entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is not a hand sanitiser.
• Toilet Facilities 2 View
  • The male toilet is located to the centre right as you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 7m from the services building entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is not a hand sanitiser.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• There is not a/are not internal refuge point(s).
• People exit the building using the fire exits or main entrance.
• There is an external emergency meeting point.
• The external emergency meeting point is located at Starbucks drive-thru.