You are on Getting Here (St Bernard's Hospital). Skip to the next section.

Getting Here (St Bernard's Hospital)

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• By Road View
  • St Bernard's Hospital is located at the rear of the Ealing Hospital site.
    St Bernard's Hospital can be accessed via the A4020 (Uxbridge Road) and Hilda Road.
    The post code for the sat nav is UB1 3EU.
  • There are various pay and display parking spaces across the St Bernard’s site.
    Parking costs £3 for up to four hours.
    You can pay using the JustPark app. The location number is: 183456.
    There are accessible spaces free for Blue Badge holders around the site, including outside The Orchard and Three Bridges Medium Secure Unit.
• By Bus View
  • There are 4 bus stops outside Ealing Hospital main entrance.
    The service routes are the 483, N83, 92 and the 282. They are serviced by Transport for London.
    In addition, there are bus stops a short walk away on Uxbridge Road.
    The hospital can be easily accessed via bus routes 83, 92, 195, 282, 207, N207 and the 427.
• By Train View
  • The nearest train station is Hanwell which is approximately 0.8 miles (16 minute walk) away.
• By Underground View
  • The nearest underground station is Boston Manor which is approximately 1.6 miles (32 minute walk) away.
• Useful Links View
  • For the Google Map location information please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For bus service information please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For train service information please click on the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters cannot be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.

You are on Parking (Pay and Display). Skip to the next section.

Parking (Pay and Display)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the venue on off Hilda Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 223cm x 453cm (7ft 4in x 14ft 10in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 19m (20yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There are 10 vehicle charging bays within the car park.
  • There is also a charging point in between two of the Blue Badge bays, as shown in photographs 1 and 2.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is an intercom.
  • The height of the intercom is 140cm (4ft 7in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 111cm (3ft 8in).
  • There is a door release button when exiting.
  • The height of the door release button is 137cm (4ft 6in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 71cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front and to the left of the main entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 100cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the left of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Alternative Accessible Entrance). Skip to the next section.

Outside Access (Alternative Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located to the left of the main entrance.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 81cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • This entrance opens directly into the ward corridor, but must be unlocked and opened from inside.
  • To obtain access via this entrance, first use the intercom at the main entrance.
  • There is a level path between this entrance and the main entrance.

You are on Ward (Butler House). Skip to the next section.

Ward (Butler House)

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• Ward Information View
  • This is a/an mental health ward.
  • This is a male ward.
  • There is/are 11 side room(s) available.
  • There is/are 12 (11 service users and 1 for a visitor) bed(s) on this ward in total.
• Ward Access View
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 106cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 76cm.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is not room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The colour contrast between the walls and the floor in the side room is good.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is fair.
  • The lighting levels in the ensuite are moderate to good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are not accessible washroom facilities for patients on the ward.
  • There are not accessible toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located at the Café on the Hill.
  • There are standard toilet facilities on the ward for visitors.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are 14:30 to 20:00 (Monday to Friday) and 12:00 to 20:00 (Saturday and Sunday).
  • Protected meal times are between 13:30 to 14:30.

You are on Day Room / Lounge Area (Lounge and Balcony). Skip to the next section.

Day Room / Lounge Area (Lounge and Balcony)

• There is a day room/lounge area.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is not a/are not door(s) into the day room/lounge area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to manoeuvre.
• There are sofas only.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • The day room also contains a snooker/pool table.
  • There is a balcony with outside seating by the day room.
  • There is a double door, with one door locked, leading onto the balcony.
  • The opening width is 80cm.
  • The door opens away from you (push).
  • The door is easy to open.
  • Seating on the balcony is a mixture of chairs with and without armrests.
  • No seating is fixed.
  • The width of the balcony is 130cm.

You are on Eating and Drinking (Dining Area). Skip to the next section.

Eating and Drinking (Dining Area)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located to the left from the main entrance.
  • There is step-free access to the self-service area.
• Service and Menus View
  • Staff can bring food and/or drinks to tables.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
  • Service users prepare their own meals in the kitchen and eat in this dining area.
• Tables and Seating View
  • There is not ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The distance between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.

You are on Room / Area (Kitchen). Skip to the next section.

Room / Area (Kitchen)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Kitchen.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a chair.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • The counter height is 92cm.
  • The kitchen contains two ovens, fridges, a microwave, and other cooking facilities.

You are on Room / Area (Activity Room). Skip to the next section.

Room / Area (Activity Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Activity Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 71cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • The activity room contains a computer desk.
  • The height of the computer desk is 74cm.

You are on Consultation / Treatment Room (MDT Room). Skip to the next section.

Consultation / Treatment Room (MDT Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; MDT Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 71cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Washroom (Bathroom). Skip to the next section.

Washroom (Bathroom)

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• Washroom Details View
  • The washroom surveyed has a bath.
  • There is/are 2 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 66cm (2ft 2in).
  • The dimensions of the washroom are 102cm x 138cm (3ft 4in x 4ft 6in).
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is a wash basin.
  • The height of the wash basin is 78cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is twist/turn. It is not a mixer tap.
  • There is a soap dispenser.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The height of the towel dispenser is 141cm.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 52cm (1ft 8in).
  • The bath is not height adjustable.
  • The bath tap type is twist/turn. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is fair.
  • The colour contrast between the internal washroom door and wall is fair.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.
• Comments View
  • The height of the alarm button is 136cm.

You are on Washroom (Shower). Skip to the next section.

Washroom (Shower)

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• Washroom Details View
  • The washroom surveyed has a shower.
  • There is/are 2 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 65cm (2ft 2in).
  • The dimensions of the washroom are 118cm x 144cm (3ft 10in x 4ft 9in).
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is not a mirror.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The height of the shower head is 190cm (6ft 3in).
  • The shower control type is sensor.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
  • The shower tray is accessed via a medium step.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is fair.
  • The colour contrast between the internal washroom door and wall is fair.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.
• Comments View
  • The height of the alarm button is 146cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located along the ward corridor.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Orchard Main Building link (new tab) - click here.
• Three Bridges Medium Secure Unit - Thames Lodge link (new tab) - click here.