You are on Summary. Skip to the next section.

Summary

• This is a resource centre.
• The services available within the Clinical Health Psychology and Neuropsychology department include clinic rooms.

You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Head west on Talgarth Road/A4.
    Keep left to continue on Talgarth Road for 0.2 miles.
    Use any lane and turn slightly left onto Talgarth Road/A219/A315.
    Use the left 2 lanes to turn slightly left onto Fulham Palace.
    Continue for 0.3 miles and Charing Cross Hospital is located on the left.
    When possible, we strongly encourage you to use public transport to travel to and from Charing Cross Hospital.
    If you decide to travel by car, please plan your journey in advance.
    We have a small number of car parking spaces. There is also a pick-up and drop-off point directly outside the hospital’s main entrance which patients and visitors can use.
  • Parking costs £2.40 per hour.
    Please ensure you have enough change to pay for and display your ticket in the windscreen of your vehicle.
    There are 10 designated parking bays at the front of the hospital which are free for Blue Badge holders.
    Please make sure you display a valid blue badge in the windscreen of your vehicle.
• By Bus View
  • Please use the Transport for London bus map to help you find your way to hospital.
  • There is an onsite bus stop.
  • The nearest bus stop is located just outside the hospital site on Fulham Palace Road.
    Bus numbers 190, 211, 220, 295, N11, and N97 stop here.
  • The bus stop located on Fulham Palace Road is sheltered with four fixed benches.
    There is no designated wheelchair space.
• By Train View
  • Kensington Olympia overground railway station is approximately a 22 minute walk from the hospital.
• By Underground View
  • Baron’s Court, situated in Zone two on the Piccadilly line, is the closest underground station to Charing Cross Hospital.
    It is approximately a nine minute walk from the hospital.
    Hammersmith underground station, which is situated in Zone Two on the Circle, Hammersmith and City, District and Piccadilly lines, is approximately a 10 minute walk or five minute bus ride from the hospital.
    West Kensington underground station, which is situated in Zone Two on the District line, is approximately a 15 minute walk from the hospital.
• Useful Links View
  • Please see the link below for up to date bus services.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date overground services.
  • To view the web page described above click here (opens in new tab).
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date underground services.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Tower Block.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3313 0088.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

You are on Hospital Parking (Main Entrance Tower Block). Skip to the next section.

Hospital Parking (Main Entrance Tower Block)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital site.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located just outside the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the main entrance.
• Comments View
  • The hatched zones are to the sides of the designated parking bays but not to the rear.
  • When last surveyed (April 2023), the payment machine for the main entrance parking was not working and had not been updated to the new style of payment machine found in the other parking areas.

You are on Getting To (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology). Skip to the next section.

Getting To (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology)

• Clinical Health Psychology and Neuropsychology is/are located on the tenth floor of the Charing Cross Hospital.
• To see the building map please click here (opens new tab).
• Access to Clinical Health Psychology and Neuropsychology is via the main entrance.
• Enter the hospital via the main entrance and proceed along the main corridor on the left.
  Continue along this corridor, then the enter the main tower lifts 1 to 4.
  Take the lift to the tenth floor.
  Exit the lift and turn right.
  After a short distance the entrance to Clinical Health Psychology and Neuropsychology will be located on the left.
• There is step free access, via lift, to Clinical Health Psychology and Neuropsychology.
• Clinical Health Psychology and Neuropsychology is approximately 5m from the main tower lifts.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is an intercom.
  • The height of the intercom is 88cm (2ft 11in).
  • There is not a hand sanitiser.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 105cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • There are 2 identical central push pad operated doors with revolving doors at either side.

You are on Outside Access (Revolving Main Entrance). Skip to the next section.

Outside Access (Revolving Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital site.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The width of the door opening is 138cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • There are 2 identical revolving doors.
  • The doors revolve automatically in an anti-clockwise direction.
  • There are slow down buttons at a height of 85cm.
  • There are 2 single, push pad activated doors between the 2 revolving doors.

You are on Other Floors (Main Tower). Skip to the next section.

Other Floors (Main Tower)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.
• Escalators View
  • Escalators can be used to access other floors.
  • Signs indicating the location of the escalators are clearly visible from the entrance.
  • The floors which are accessible by escalator are G,1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.

You are on Lift (Main Tower). Skip to the next section.

Lift (Main Tower)

• There is a lift for public use.
• The lift is located straight head as you enter the Main Entrance at the end of the foyer.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 50m (54yd 2ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3,4,5,6,7,8,9,10,11,12,13,15.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 105cm.
• The dimensions of the lift are 205cm x 140cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are 7 lifts in this location.
  • Lifts 5-7 have slightly smaller dimensions than lifts 1-4.
  • The lift surveyed was Lift 3.

You are on Opening Times (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology). Skip to the next section.

Opening Times (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology). Skip to the next section.

Department / Service (Charing Cross Hospital - Clinical Health Psychology and Neuropsychology)

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• Department / Service Access View
  • Clinical Health Psychology and Neuropsychology is located on the west side of Charing Cross Hospital, on floor 10.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 148cm (4ft 10in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 132cm (4ft 4in).
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms and standard toilet facilities.
  • There are 5 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor of Charing Cross hospital.
  • There are standard toilet facilities within this department/service.

You are on Reception (Clinical Health and Neuropsychology Reception). Skip to the next section.

Reception (Clinical Health and Neuropsychology Reception)

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• Reception View
  • The reception point is located on the left side of the department corridor.
  • The reception point is approximately 10m (10yd 2ft) from the Clinical Health Psychology and Neuropsychology entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 3). Skip to the next section.

Consultation / Treatment Room (Clinic Room 3)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 115cm (3ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 5). Skip to the next section.

Consultation / Treatment Room (Clinic Room 5)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 5.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Toilet(s) (Shared Toilet). Skip to the next section.

Standard Toilet(s) (Shared Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the left side of the corridor and past the reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Clinical Health Psychology and Neuropsychology entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.
  • The fixed rail on the left of the toilet is diagonal.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Charing Cross Hospital link (new tab) - click here.
• Charing Cross Hospital Parking Guide link (new tab) - click here.
• Charing Cross Hospital Main Entrance Tower Block link (new tab) - click here.