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Route Zero

• West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

You are on Getting Here (Lakeside Mental Health Unit). Skip to the next section.

Getting Here (Lakeside Mental Health Unit)

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• By Road View
  • Lakeside Mental Health Unit is located off Twickenham Road, Isleworth.
    The post-code for the sat nav is TW7 6AF.
    Once entering West Middlesex University Hospital grounds, follow the road towards the end of the hospital and Lakeside Mental Health Unit is located at the rear left of the grounds, to the left of Car Park 3.
    The closest A road is Twickenham Road (A310) or Great West Road (A4).
  • There are 2 Blue Badge Bays in front of Lakeside Mental Health Unit.
    The rest of the parking at the venue is for staff only.
    Patients and visitors can park anywhere on the hospital grounds as long as its in a designated parking space.
    The closest car park to the venue is Car Park 3 which has Blue Badge parking bays available without charge.
• By Bus View
  • There is a bus stop which is located at the rear of the venue called the 'West London Mental Health Trust (Stop HE).
    The buses that stop here are the 117 and 481 and run between Staines and Kingston upon Thames.
• By Train View
  • The closest train station to the venue is Isleworth Station which is approximately 0.7 miles from Lakeside Mental Health Unit or Syon Lane Station which is 0.8 miles away.
    The trains are operated by South Western Railway and run between Weybridge, London Waterloo and Richmond via Hounslow.
• By Underground View
  • The nearest underground station is Osterley Station which runs on the Piccadilly Line.
    The underground station is approximately 1.7 miles from Lakeside Mental Health Unit.
• Useful Links View
  • Information on the car parking at West Middlesex University Hospital.
  • To view the web page described above click here (opens in new tab).
  • Information on Isleworth Station including live arrival and departure times.
  • To view the web page described above click here (opens in new tab).
  • Information on Syon Lane Station including live arrival and departure times.
  • To view the web page described above click here (opens in new tab).
  • TFL website for live departures and arrivals of the 117 bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Lakeside Mental Health Unit). Skip to the next section.

Getting Help and Assistance (Lakeside Mental Health Unit)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.
• The crisis team are available for home visits.

You are on Parking (Blue Badge Holders and Staff Only). Skip to the next section.

Parking (Blue Badge Holders and Staff Only)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 220cm x 435cm (7ft 3in x 14ft 3in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Parking (Car Park 3). Skip to the next section.

Parking (Car Park 3)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the right of the venue, across the road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 323cm x 426cm (10ft 7in x 13ft 12in).
  • The nearest Blue Badge bay is 51m (55yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Getting To (Finch Ward). Skip to the next section.

Getting To (Finch Ward)

• The Finch Ward is/are located on the first floor of Lakeside Mental Health Unit.
• Access to the Finch Ward is via the main entrance.
• Enter via the main entrance.
  Proceed straight ahead and after signing in at the reception desk, continue through the two automatic doors and towards the lift lobby on the left.
  Take the lift to the first floor.
  As you exit the lift, turn right through the double doors and then turn left.
  The Finch Ward is located directly ahead.
• There is step free access, via lift, to the Finch Ward.
• The Finch Ward is approximately 11m from the lift.
• There is a/are manual, heavy, double door(s) between the lift and the department/service.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Lakeside Main Entrance). Skip to the next section.

Outside Access (Lakeside Main Entrance)

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• Entrance Details View
  • This information is for the entrance located in front of the venue.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 192cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 116cm (3ft 10in).
  • There is an intercom.
  • The height of the intercom is 146cm (4ft 9in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 124cm (4ft 1in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • Patients and visitors have to be let in and out of the building by the reception team.

You are on Reception (Lakeside Reception). Skip to the next section.

Reception (Lakeside Reception)

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• Reception View
  • The reception point is located ahead and to the left as you enter.
  • The reception point is approximately 3m (3yd 10in) from the Lakeside main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • All visitors must go to the reception before being directed to the relevant department.

You are on Lift. Skip to the next section.

Lift

• There is not a lift for public use.
• The lift is located on the ground floor to the left after the reception.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• The lift is a standard lift.
• Staff do need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• There are manual, heavy, double doors to access the lift lobby on the first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• There are no external controls for the lift.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 106cm x 208cm (3ft 6in x 6ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • The lift is operated by a key, from the reception desk.
  • You have to be accompanied by a member of staff to use the lift.

You are on Other Floors (Stairs). Skip to the next section.

Other Floors (Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Entrance (First Floor). Skip to the next section.

Entrance (First Floor)

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• Entrance Details View
  • This information is for the entrance located on the first floor of Lakeside Mental Health Unit, to the right as you exit the lift.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.

You are on Entrance (Finch Ward). Skip to the next section.

Entrance (Finch Ward)

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• Entrance Details View
  • This information is for the entrance located on the first floor corridor of the Lakeside Mental Health Unit.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 142cm (4ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm (4ft 2in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 95cm.

You are on Inpatient Unit / Ward (Finch Ward). Skip to the next section.

Inpatient Unit / Ward (Finch Ward)

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• Unit / Ward Information View
  • This is a female unit/ward.
  • There is/are 17 bedroom(s) available.
  • The bedrooms do not have ensuite facilities.
  • There is/are 17 bed(s) on this unit/ward in total.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 147cm (4ft 10in).
  • There is level access along the main unit/ward corridor.
  • There is no clear signage on the unit/ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the unit/ward which is shiny and could cause issues with glare or look slippery to some people.
  • The unit/ward does not play background music.
  • A mobile hoist is not available on the unit/ward.
  • There is an accessible washroom with a bath for patients on the unit/ward.
  • There are accessible toilet facilities for patients on the unit/ward.
  • Toilets suitable for ambulant disabled patients are available on the unit/ward.
  • The lighting levels are moderate to good.
  • There are handrails along the main ward corridor.
• Visitor Facilities View
  • There is not a relatives' room on the unit/ward.
  • There are no accessible toilet facilities on the unit/ward for visitors.
  • Accessible toilet facilities for visitors are located in the ground floor reception area.
  • There are no standard toilet facilities on the unit/ward for visitors.
  • Standard toilet facilities for visitors are located in the ground floor reception area.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are Monday to Friday - 15:00 to 18:00 and 19:00 to 20:00. Saturday and Sunday - 14:00 to 18:00 and 19:00 to 20:00.
  • The visiting times are the same for each day.
  • Protected meal times are between 18:00 and 19:00.

You are on Inpatient Accommodation (Bedroom 12). Skip to the next section.

Inpatient Accommodation (Bedroom 12)

• There are 17 bedrooms in this ward.
  There are no accessible rooms in this ward.
• The inpatient accommodation surveyed was Bedroom 12.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The visual contrast between the external door and wall is high.
• The visual contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door(s) open(s) both ways.
• The door has a closer and maybe difficult for some to open.
• The door(s) for the room is/are not push pad activated.
• The door opening widths for the flat/room surveyed is less than 75cm.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a wash basin, a desk, a chair without armrests and a mirror.
• Some of the furniture is permanently fixed in this room.
• There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 53cm (1ft 9in).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The visual contrast between the walls and floor in the flat/room surveyed is high.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are not between 75cm and 120cm (4ft) from floor level.
• There is a nurse call alarm button near door, at a height of 135cm.
  One set of sockets near the bed is lower than 40cm, at a height of 33cm.
  The main light switch is at a height of 110cm, and the bedside lamp switch is at a height of 131cm.
  The table has a height of 76cm.
  There is a blackboard in the room.

You are on Level Change (Ramp to Grosvenor Ward). Skip to the next section.

Level Change (Ramp to Grosvenor Ward)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located ahead and to the rear as you enter Finch Ward.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up the ramp.
• The lighting levels at the ramp/slope are moderate to good.

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• Comments View
  • This ramp is used by staff only to access Grosvenor Ward through the door at the end, however patients may use the ramp in order to read the information board on the wall.

You are on Room / Area (Pantry). Skip to the next section.

Room / Area (Pantry)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Pantry.
• There is level access to the room / area.
• There is not a/are not door(s) into the room / area.
• The width of the door opening is 97cm (3ft 2in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a chair.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are low to moderate.

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• Comments View
  • The height of the counter is 89cm.
  • There is a wash basin with sensor taps.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) both ways.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 72cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are low to moderate.

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• Comments View
  • This is a medication room for patients.

You are on Day Room / Lounge Area (Communal Lounge). Skip to the next section.

Day Room / Lounge Area (Communal Lounge)

• There is a day room/lounge area.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) both ways.
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 72cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 44cm (1ft 5in).
• The distance between the floor and the highest table is 76cm (2ft 6in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Room / Area (Games Room). Skip to the next section.

Room / Area (Games Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Games Room.
• The room / area is approximately 16m from the ward entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) both ways.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 72cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Room / Area (Dining Room). Skip to the next section.

Room / Area (Dining Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Dining Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) both ways.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 70cm (2ft 4in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Room / Area (De-escalation Room). Skip to the next section.

Room / Area (De-escalation Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; De-escalation Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are low to moderate.

You are on Washroom (Shower Room). Skip to the next section.

Washroom (Shower Room)

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• Washroom Details View
  • The washroom surveyed has a shower, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the ward.
  • There is/are also 1 washroom(s) which has/have a wheel in shower, a bath, a toilet and a wash basin.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is female.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 72cm (2ft 4in).
  • The dimensions of the washroom are 206cm x 170cm (6ft 9in x 5ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 92cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 127cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 52cm (1ft 8in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The height of the shower head is 197cm (6ft 6in).
  • The shower control type is sensor.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The toilet seat visual contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Washroom (Patient Bath, Shower and Toilet). Skip to the next section.

Washroom (Patient Bath, Shower and Toilet)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • There is/are also 2 washroom(s) which has/have a shower, a toilet and a wash basin.
  • The washroom surveyed is located at the rear of the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is female.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 318cm x 390cm (10ft 5in x 12ft 10in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 118cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 102cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 98cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The height of the shower head is 197cm (6ft 6in).
  • The shower control type is sensor.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 50cm (1ft 8in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The toilet seat visual contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Patient Toilet). Skip to the next section.

Standard Toilet(s) (Patient Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the right as you enter the ward.
  • There is step-free access into the toilet(s).
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Lakeside Mental Health Unit - Clozapine Unit link (new tab) - click here.
• Lakeside Mental Health Unit - Psychotherapy link (new tab) - click here.