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Lakeside Mental Health Unit - Special Older Adult Mental Health Service

Twickenham Road, London, TW7 6AF

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Access Guide

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  • West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

Getting Here (Lakeside Mental Health Unit)

  • By Road View
    • Lakeside Mental Health Unit is located off Twickenham Road, Isleworth.
      The post-code for the sat nav is TW7 6AF.
      Once entering West Middlesex University Hospital grounds, follow the road towards the end of the hospital and Lakeside Mental Health Unit is located at the rear left of the grounds, to the left of Car Park 3.
      The closest A road is Twickenham Road (A310) or Great West Road (A4).
    • There are only 2 Blue Badge bays in front of Lakeside Mental Health Unit.
      The rest of the parking at the venue is for staff only.
      There are 2 additional Blue Badge Bays at the rear of Lakeside Mental Health Unit.
      Patients and visitors can park anywhere on the hospital grounds as long as its in a designated parking space.
      The closest car park to the venue is Car Park 3 which has Blue Badge parking bays available without charge.
  • By Bus View
    • There is a bus stop which is located at the rear of the venue called the West London Mental Health Trust (Stop HE).
      The buses that stop here are the 117 and 481 and run between Staines and Kingston upon Thames.
  • By Train View
    • The closest train station to the venue is Isleworth Station which is approximately 0.7 miles from Lakeside Mental Health Unit or Syon Lane Station which is 0.8 miles away.
      The trains are operated by South Western Railway and run between Weybridge, London Waterloo and Richmond via Hounslow.
  • By Underground View
    • The nearest underground station is Osterley Station which runs on the Piccadilly Line.
      The underground station is approximately 1.7 miles from Lakeside Mental Health Unit.
  • Useful Links View

Getting Help and Assistance (Lakeside Mental Health Unit)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are available.
  • The crisis team are available for home visits.

Parking (Therapy Centre - Blue Badge Holders Only)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located at the rear of Lakeside Mental Health Unit, to right of the Therapy Centre.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 246cm x 452cm (8ft 1in x 14ft 10in).
    • The nearest Blue Badge bay is 32m (34yd 2ft) from the Specialist Older Adult Mental Health Service main entrance.
    • The furthest Blue Badge bay is 24m (26yd 9in) from the Specialist Older Adult Mental Health Service main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Parking (Car Park 3)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located to the right of the venue, across the road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 323cm x 426cm (10ft 7in x 13ft 12in).
    • The nearest Blue Badge bay is 51m (55yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Parking (Blue Badge Holders and Staff Only)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 220cm x 435cm (7ft 3in x 14ft 3in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
    • The furthest Blue Badge bay is 14m (15yd 11in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Getting To (Specialist Older Adult Mental Health Service)

  • The Specialist Older Adult Mental Health Service is/are located at the rear of Lakeside Mental Health Unit.
  • Access to the Specialist Older Adult Mental Health Service is via the Specialist Older Adult Mental Health Service external entrance.
  • Enter via the Specialist Older Adult Mental Health Service external entrance.
    Turn left and the department is immediately ahead.
  • There is step free access to the Specialist Older Adult Mental Health Service.
  • The Specialist Older Adult Mental Health Service is approximately 2m from the Specialist Older Adult Mental Health Service external entrance.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.

Outside Access (Specialist Older Adult Mental Health Service)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 83cm (2ft 9in).
    • There is an intercom.
    • The height of the intercom is 146cm (4ft 9in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 110cm (3ft 7in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 118cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.

Opening Times (Specialist Older Adult Mental Health Service)

  • Access is by appointment only.

Reception (Specialist Older Adult Mental Health Service)

  • Reception View
    • The reception point is located ahead as you enter the building.
    • The reception point is approximately 4m (4yd 1ft) from the Specialist Older Adult Mental Health Service entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are low to moderate.

Department / Service (Specialist Older Adult Mental Health Service)

  • Department / Service Access View
    • Specialist Older Adult Mental Health Service is located on the ground floor of the building.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm (4ft 7in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities for everyone and ambulant toilet facilities for everyone.
    • There are 6 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Consultation / Treatment Room (Consulting Room 3)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Transfer Both Sides)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the department.
    • This accessible toilet is approximately 1m (3ft 3in) from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The visual contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 195cm x 225cm (6ft 5in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 112cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 80cm.
    • The lateral transfer space on the right is 74cm.
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm (2ft 12in).
    • The visual contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 69cm (2ft 3in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 94cm (3ft 1in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located to the right as you enter the department.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 3m from the department entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are low to moderate.

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