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Level 2 - The Loft

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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COVID-19 Information (Westfield London Covid-19 Information)

Shopping Centre Internal Area(s) (Level 2 - The Loft)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Wall mounted signs are provided to aid wayfinding.
  • Circulation View
    • The type of flooring in this area is wood.
    • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There are some centrally located kiosks or shops along walkways in this area.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Background music is played in the Atrium which can be heard on this level.
  • Access View
    • There is step free access in this area.
    • The Loft gives access to four restaurants.

      At the time of the survey (October 2019) these were Nando's, Pizza Express, Spaghetti House and Byron.

      Each restaurant has its own internal area as well as its own seating within the Loft area, overlooking The Atrium.

Lift (Lift Lobby 8)

  • There is a lift for public use.
  • The lift is located off The Atrium, on level 0.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are level 0 for The Atrium, level 1 for the Balcony food court, level 2 for The Loft restaurant area and level 3 for Vue Cinema.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • Photograph 6 shows the lift lobby 8 in The Loft restaurant area on level 2.
    • Photograph 7 shows the lifts in level 3 Vue Cinema.

Other Floors (Level 1 - The Balcony to Level 2 - The Loft)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located from The Balcony area of the Atrium on level 1.
    • The floors which are accessible by stairs are level 1 - The Balcony to level 2 - The Loft.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located from The Balcony on level 1, near Topshop.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are level 1 - The Balcony to level 2 - The Loft.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Escalator(s) (Level 2 - The Loft to Level 3 - Vue Cinema)

  • Escalator(s) View
    • Wayfinding signage is not provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are level 2 - The Loft to level 3 - Vue Cinema.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Accessible Toilet(s) (Level 2 - The Loft)

  • Each of the restaurants will have its own accessible toilet, which were not surveyed.
  • The nearest accessible toilets for public use are on level 0 of lift lobby 8.

Standard Toilet(s) (Level 2 - The Loft)

  • Each of the restaurants will have its own standard toilets, which were not surveyed.
  • The nearest standard toilets for public use are on level 0 of lift lobby 8.
  • The nearest family room is on level 1 of lift lobby 8.