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Getting to Westfield Stratford City

Montfichet Road, Olympic Park, London, E20 1EJ

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COVID-19 Information (Westfield Stratford City Covid-19 Information)

Getting Here

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • Guest Services Associates do receive disability awareness/equality training.
  • Security officers do not receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Cleaning operatives do not receive disability awareness/equality training.
  • Car park attendants do not receive disability awareness/equality training.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Westfield Stratford City Guest Services staff can provide assistance and escort visually impaired customers around the shopping centre.

    Upon your visit, a member of guest service staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping. We don’t, however, offer a full personal shopping service

    For more information please contact the shopping centre prior to visiting, go to one of the Guest Services desk on the lower ground floor or speak to any member of the security team who will contact Guest Services.

  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.