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Car Park B

Montfichet Road, Olympic Park, London, E20 1EJ

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
    Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
    To book, call the desk on 020 8221 7359.
    Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
    Appointments are available:
    Monday to Saturday 10.00-19.00.
    Sunday 11.00-17.00.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
    Monday 10.00-11.00
    Tuesday 10.00-11.00
    Wednesday 10.00-11.00
    Thursday 10.00-11.00
    Friday 10.00-11.00
    Saturday 09.00-10.00
    Sunday 12.00-13.00
    John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.
  • To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
    The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
    The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
    The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.

Car Park (Car Park B)

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off Roundhouse Lane.
    • The car park type is multi-storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 240cm (7ft 10in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The designated Blue Badge bays are located on levels P1 and P2.
  • Paying View
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Drop Off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Designated Parking (Car Park B - P1)

  • Blue Badge Parking View
    • There is/are 10+ designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 500cm (8ft 10in x 16ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lower ground floor of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 2m from the P1 - Lift Lobby exit.

Car Park Pedestrian Exit (Car Park B - P1 - Lift Lobby)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located at the rear of the car park.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'TO SHOPS'.
    • There is ramped/sloped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • The minimum width between the bollards is 125cm.
    • The bollards do not have an identification band to aid visually impaired people.
    • Digital wayfinders are available.
    • The digital wayfinders have touchscreens which are 115cm to 160cm from the floor.
    • The digital wayfinder(s) is/are located within the lift lobby.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is steep.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • There are similar exits located on the opposite side of the car park, these exits give access to the lower ground floor of the shopping centre, near Marks and Spencer and the Great Easter Market.
    • These exits have long slight ramps into the shopping centre.

Car Park Pedestrian Exit (Car Park B - P1 to Chestnut Plaza)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located at the rear of the car park.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'Chestnut Plaza'.
    • There is step-free access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 125cm.
    • The bollards do not have an identification band to aid visually impaired people.
    • Digital wayfinders are available.
    • The digital wayfinders have touchscreens which are 115cm to 160cm from the floor.
    • The digital wayfinder(s) is/are located just beyond the pedestrian exit.
  • Comments View
    • There is a similar exit on Car Park Level 2, which gives access to the escalators.

Escalator(s) (Car Park B to Chestnut Plaza)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are P1, P2 and Chestnut Plaza.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Designated Parking (Car Park B - P2)

  • Blue Badge Parking View
    • There is/are 10+ designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 500cm (8ft 10in x 16ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the Car Park B Lift Lobby, which can provide access to all levels of the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 2m from the exit.

Car Park Pedestrian Exit (Car Park B - P2 - Lift Lobby)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located at the rear of the car park.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'TO SHOPS'.
    • There is ramped/sloped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 125cm.
    • The bollards do not have an identification band to aid visually impaired people.
    • Digital wayfinders are available.
    • The digital wayfinders have touchscreens which are 115cm to 160cm from the floor.
    • The digital wayfinder(s) is/are located within the lift lobby.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading from the car park.
    • The gradient of the ramp/slope is steep.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • There are similar exits located on the opposite side of the car park.
    • These exits give access to the Great Eastern Market and near Marks and Spencer on the lower ground floor.
    • The exits have travellators down, the travellators are not suitable for wheelchair users or pushchairs.

Lift (Car Park B)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are P1/Lower Ground Floor, P2, Ground Floor, First Floor and Second Floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

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