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Lower Ground Floor

Montfichet Road, Olympic Park, London, E20 1EJ

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Getting Here

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
    Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
    To book, call the desk on 020 8221 7359.
    Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
    Appointments are available:
    Monday to Saturday 10.00-19.00.
    Sunday 11.00-17.00.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
    Monday 10.00-11.00
    Tuesday 10.00-11.00
    Wednesday 10.00-11.00
    Thursday 10.00-11.00
    Friday 10.00-11.00
    Saturday 09.00-10.00
    Sunday 12.00-13.00
    John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.
  • To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
    The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
    The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
    The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.

Parking

Lift (Car Park B)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are P1/Lower Ground Floor, P2, Ground Floor, First Floor and Second Floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Lift (Car Park C - Lift Bank 1)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground Floor, Ground Floor, First Floor, P1, P2, P3 and P4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 235cm x 170cm (7ft 9in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Lift (Car Park C - Lift Bank 2)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground Floor, Ground Floor, First Floor, P1/Centre Management, P2, P3 and P4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Outside Access (Lower Ground Floor - Great Eastern Mall - Car Park A)

  • Entrance View
    • This information is for the entrance located near to Car Park A and the mini cab lounge.
    • This entrance gives access to the Lower Ground Floor and Great Eastern Mall.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Westfield, Great Eastern Market and Waitrose'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 205cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 205cm.
    • Alternative access at this entrance is via double manual doors which open towards you (pull).
    • The opening width for the manual doors is 205cm.
  • Comments View
    • The first set of doors are activated by sensor and push pad button.

Outside Access (Lower Ground Floor - Great Eastern Mall - Stratford International Station)

  • Entrance View
    • This information is for the entrance located opposite Stratford International Station.
    • This entrance gives access to the Lower Ground Floor and Great Eastern Mall.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Westfield'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 80cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 80cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • Alternative access at this entrance is via double manual doors which open towards you (pull).
    • The opening width for the manual doors is 160cm.
  • Comments View
    • Both sets of automatic doors are sensor activated and push button operated.

Approach (Access Road to Lower Ground - Stratford International Station)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach crosses an access road to the shopping centre.

      Caution is advised due to oncoming traffic.

      There is a pedestrian crossing leading to the entrance.

      The crossing point has tactile paving on both sides.

      The pedestrian crossing has a rotating cone located at the base of the signal box indicate it is safe to cross.

    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 90cm.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Lower Ground Floor - Stratford International Station)

  • Entrance View
    • This information is for the entrance located opposite Stratford International Station.
    • This entrance gives access to the Lower Ground Floor.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Westfield'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 105cm.
    • Alternative access at this entrance is via double manual doors which open towards you (pull).
    • The opening width for the manual doors is 210cm.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Lower Ground Floor - Stratford Station)

  • Entrance View
    • This information is for the entrance located to the right of Stratford Station.
    • This entrance gives access to the Lower Ground Floor.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Westfield'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 225cm.
    • Alternative access at this entrance is via double manual doors which open towards you (pull).
    • The opening width for the manual doors is 225cm.
  • Comments View
    • Some of the automatic doors are activated by sensor and are push pad operated.

Escalator(s) (Shopping Centre)

  • Escalator(s) View
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Lower Ground Floor, Ground Floor and First Floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
    • The other escalator area(s) is/are very similar/identical.

Lift (International Station Square and Shopping Centre Entrance)

  • There is a lift for public use.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground Floor/International Station Square, Ground Floor and First Floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 186cm x 215cm (6ft 1in x 7ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Shopping Centre Internal Area(s)

  • Wayfinding View
    • Digital wayfinders are available.
    • The digital wayfinders have touchscreens which are 115cm to 160cm from the floor.
    • Information screens are provided to aid wayfinding.
    • Overhead signs are provided to aid wayfinding.
    • Information posts are provided to aid wayfinding.
    • Wall mounted signs are provided to aid wayfinding.
  • Circulation View
    • The type of flooring in this area is tiles and marble tiles.
    • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; armchairs, sofas and chairs with armrests.
    • There are some centrally located kiosks or shops along walkways in this area.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Background music is played in this area.
    • There is a children's play area which is located in the mall, outside The Entertainer.
  • Access View
    • There is step free access in this area.
    • There is a slight slope between the Great Eastern Market and the main shopping area.
  • Comments View
    • There is also a play area located outside the Great Eastern Market, between the centre and Stratford International Station.

Food Hall/Area (Fast Food Court)

  • Access to Food Hall/Area View
    • The food hall/area is located opposite Primark.
    • There is step-free access to the food hall/area.
  • Food Hall/Area Details View
    • There is step-free access within the food hall/area.
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is tiles and wood.
    • This area does play background music.
    • The lighting levels are good.
    • There are a number of independent food counters located around the food hall/area.
    • The type of food, services, facilities and menus will vary depending on the individual food outlets.
    • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at some of the food and drink counters with a height of 76cm or below.
    • There is not a hearing assistance system at the food and drink counter(s).
    • Food and/or drinks cannot be brought to the table.
    • There is a shared seating area.
    • There is not a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The distance between the floor and the lowest table is 71cm.
    • The distance between the floor and the highest table is 98cm.
    • The standard height for tables is 75cm.
    • Access to the additional seating area is via a slight ramp with handrails on both sides or 2 clearly marked steps without handrails.
    • Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

Guest Services Counter (Guest Services - Lower Ground Floor - Stratford Station Entrance)

  • Counter View
    • The counter is located near to the Stratford Station Entrance and Marks and Spencer on the Lower Ground Floor.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 120cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is a digital wayfinding touchscreen at the counter.
    • The height of the digital wayfinding touchscreen is 85cm to 115cm.
    • There is a knee recess under the touchscreen.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the system.
  • Waiting Area View
    • There is not a waiting area close to the counter.
  • Comments View
    • The services available at the counter include: Shopmobility for the free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, Kiddy Car hire and the sale of Westfield gift cards.
    • Two of the centre's mobility scooters are usually kept near this counter for customers to borrow.
    • Further scooters and manual wheelchairs are available from the second Guest Services counter, near Costa or they can be brought to this counter on request.
    • Additional services available at the second counter include: Cloakroom and bag storage, registration and collection point for the Hands-Free Shopping service, home and international delivery, printing services and lost property.

Guest Services Counter (Guest Services - Lower Ground Floor - Near Costa)

  • Counter View
    • The counter is located near Costa.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 85cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is not a digital wayfinding touchscreen at the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in this area is tiles.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs and chairs without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The services available at the counter include: Shopmobility for free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, cloakroom and bag storage, registration and collection point for the Hands-Free Shopping service, home and international delivery, Kiddy Car hire, printing services, lost property and the sale of Westfield gift cards.

The Biodiversity Playground

  • The Biodiversity Playground is outdoors in International Station Square.
  • This is close to the entrance into the Lower Ground Floor Great Eastern Market, the lifts and the escalators and stairs to the Ground Floor of the shopping centre.
  • Access into the playground is by a single width gate.
  • The gate opens away from you (push).
  • The width of the gate opening is 114cm.
  • The playground has rubber safety flooring, a range of equipment suitable for younger children and some wooden bench seats.

Toilet with Adaptations (Lower Ground Floor - Great Eastern Market - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the Great Eastern Market, near Waitrose.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is low.
    • The contrast between the internal door and wall is medium.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.

Standard Toilet(s) (Lower Ground Floor - Great Eastern Market)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the Great Eastern Market, near Waitrose.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal available in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • The vertical and horizontal grab rails vary.
    • There is a lowered wash basin available.
    • The height of the lowered wash basin is 68cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 85cm (2ft 9in).
  • Comments View
    • The ambulant cubicles have a single horizontal rail which may be to the left or right.

Toilet with Adaptations (Lower Ground Floor - Fast Food Court - Left - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left of the Fast Food Court.
      This is the left facility of the two accessible toilets in this area.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 180cm x 215cm (5ft 11in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 104cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is low.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations (Lower Ground Floor - Fast Food Court - Right - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left of the Fast Food Court.
      This is the right facility of the two accessible toilets in this area.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.

Standard Toilet(s) (Lower Ground Floor - Fast Food Court)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left of the Fast Food Court.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal available in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • The vertical and horizontal grab rails vary.
    • There is a lowered wash basin available.
    • The height of the lowered wash basin is 68cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Parent Room(s) (Lower Ground Floor - Fast Food Court)

  • Location and Access View
    • Fast Food Court - Parent Room is located next to the Fast Food Court.
    • There is wayfinding signage for the room(s).
    • The colour contrast between the external door and wall is medium.
    • The colour contrast between the internal door and wall is low.
    • There is step free access into the room(s).
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door into the family room is automatic. When entering the family room the door is sensor operated and when exiting the family room the door is push pad operated.

      The height of the push pad is 120cm.

    • There is not a visual fire alarm beacon in the room(s).
    • There is fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • The following types of seating are available in the Parent Room; armchairs and sofas.
    • The height of the counter is 90cm.
    • There is a microwave on the counter at a height of 110cm.
    • The type of flooring in this family room is carpet, vinyl and tiles.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are bright.
    • There are 4 feeding rooms.

      There is a Winnie the Pooh play area.

  • Toilet Facilities View
    • There is not an accessible toilet within the Parent Room.
    • There are standard toilet facilities within the Parent Room.
    • There is a lower toilet for children.
  • Baby Changing Facilities View
    • Baby changing facilities are available.
    • The height of the baby change table is 85cm.

Toilet with Adaptations (Lower Ground Floor - Boots and O2 - Left - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the Lower Ground Floor, between Boots and O2.
      This is the left facility of the two accessible toilets in this area.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 165cm x 220cm (5ft 5in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 95cm (3ft 1in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 118cm (3ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is low.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.
  • Opposite Transfer Toilet(s) View
    • There is an opposite transfer toilet in this location.

Toilet with Adaptations (Lower Ground Floor - Boots and O2 - Right - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the Lower Ground Floor, between Boots and O2. This is the right facility of the two accessible toilets in this area.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 165cm x 215cm (5ft 5in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 116cm (3ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is low.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.
  • Opposite Transfer Toilet(s) View
    • There is an opposite transfer toilet in this location.

Standard Toilet(s) (Lower Ground Floor - Boots and O2)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the Lower Ground Floor, between Boots and O2.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal available in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a horizontal grab rail to the right of the seat.
    • There is a lowered wash basin available.
    • The height of the lowered wash basin is 65cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 85cm (2ft 9in).

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